we have stayed at this property more times than I can count, have never had a problem. This stay however was the quite different. The original room they put us in wasn't even cleaned; we walked in and the mattress was turned on its side, there was a diffuser running and there was still dirty sheets on the floor with a dirty rollaway still in the room. They could not give a comparable room so they had to downgrade us. They also had multiple rooms that had way over the limit of people in them, children included. The pool was overrun with unsupervised children, the hot tub had all kids, no adults, splashing, shooting water guns, there was food and beverage garbage all over the ground in the pool area as well. This group also took over the lobby, with a complete disregard for all other guests staying at the hotel. When it was brought to the front desk's attention, he stated he "wasn't the police nor swat" and he was "one person and couldn't or wouldn't do anything about these concerns". He also stated "it's a Saturday, that this doesn't happen everyday". We are repeat customers and were beyond dissatisfied with the whole experience. We won't be returning.
