Very disappointing!!! I reserved a room (two months ago) with a king bed and got a small room with two queen beds. When I asked woman at front desk, she was VERY nonchalant in saying that there were no rooms available. She blamed Expedia for the error and told me to call them to complain. Then she suggested that I check out and find somewhere else to stay but I wouldn't be refunded for what was paid for the room. Being that I had to be at an event soon snd had no time to search for another hotel, I stayed. The room was small and very cold. When I looked at the windows, there was duct tape around the windows to (try) to keep the cold draft out, but the tape was old and coming off. I cranked the thermostat up to 90 degrees and the room was still cold. The bathroom was in need of remodeling or repair. The was wall was "bubbled" and paint peeling due to damage from steam coming from the shower. Between the tiles of the shower and along edge of bathtub there were blackened areas and mold in the grout. Overall a VERY disappointing stay. I will not return or suggest to others to stay there.
Janis L
2022 年 2 月入住 1 晚
2/10 糟糕
Precious muyaba
与家人及幼儿出行
2022 年 1 月 24 日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
The hotel is beautiful but dead... the AC wasn't working 😕 it was very cold
Precious muyaba
2022 年 1 月入住 2 晚
4/10 很差
Chloe
2022 年 1 月 17 日
不满意:员工和服务、住宿条件和设施、客房舒适度
Bad
WiFi didn’t work, tv didn’t work, thermostat broken, phone broken, no minibar as advertised, no room service as advertised, creepy water damage in bathroom, and room itself was pretty bleak
Chloe
2022 年 1 月入住 1 晚
6/10 一般
Scott
2022 年 1 月 12 日
满意:清洁度、员工和服务、客房舒适度
Broken heat
The heat in Our updates room wasn’t working. We tried waited but it never got over 72 degrees. They moved us but to an old Unrenovated room
Scott
2022 年 1 月入住 1 晚
10/10 超赞
Bailey
与配偶出行
2022 年 1 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
The stay was great. The hotel had everything we needed. The room was pretty bare bones, but it worked perfectly for us.
The area around the hotel is mostly closed, but if you have a car or Uber it’s not too bad to get down town
Bailey
2021 年 12 月入住 3 晚
10/10 超赞
Nicole
2021 年 12 月 15 日
满意:员工和服务,清洁度
Nicole
2021 年 12 月入住 3 晚
10/10 超赞
LaShanda
与家人出行
2021 年 12 月 13 日
满意:清洁度、员工和服务、客房舒适度
LaShanda
2021 年 12 月入住 1 晚
2/10 糟糕
Amber
与家人出行
2021 年 12 月 8 日
不满意:清洁度、员工和服务、住宿条件和设施
Horrible stay
The entrance looked nice and that was it...rooms were outdated as all get out...The furnace made a loud thumping noise the whole time and they started work on the building at 8 am the next morning and woke me up ....Won't stay here again.
Amber
2021 年 12 月入住 1 晚
2/10 糟糕
Forrest
商务旅客
2021 年 11 月 28 日
满意:员工和服务,清洁度
不满意:客房舒适度,住宿条件和设施
Dont go here
Do not recommend. No food at this location due to covid. Rooms are very bland. Looks like they put all the money into the lobby . Thermostat covered. An set to 65. Super cold can not change temp... only one door in one door out. Very awkward feeling!
Forrest
2021 年 11 月入住 1 晚
10/10 超赞
Ronald
与家人出行
2021 年 11 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ronald
2021 年 11 月入住 1 晚
2/10 糟糕
真实旅客
2021 年 11 月 23 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ugly experience.
Booked 5 rooms for 5 families with children and we all slept in the cold. No heater, fridge, microwave
真实旅客
2021 年 11 月入住 1 晚
10/10 超赞
Pierre
与家人出行
2021 年 11 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
Nice location and good overall value
Nice historical hotel in a good location near downtown. Folks working here were extraordinarily friendly and accommodating. Room was spacious, clean, quiet and comfortable overall. Lobby area is hip and comfortable. The only downside is that our room bathroom didn’t seem to have cold water.
Pierre
2021 年 11 月入住 1 晚
2/10 糟糕
Muri
与家人及幼儿出行
2021 年 11 月 22 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No central heater in the rooms
Bedside phone not working
No microwave and mini fridge
Bathroom tap keeps running, didn't lock.
Muri
2021 年 11 月入住 1 晚
4/10 很差
Nathan
团体旅客
2021 年 11 月 14 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not a good place to stay!
Hotel was not what I expected based on website and photos online. Booked a room with two queen beds and got a room with two double beds. Rooms aren’t modeled at all looks like they haven’t been upgraded in years. The air conditioning didn’t work either the air unit would only blow hot air. Was really disappointing as I was in town for my friends wedding and was in Detroit for the first time. Don’t stay here, for the price we paid could’ve stayed somewhere way nicer. Was a live and you learn type of experience.
Nathan
2021 年 11 月入住 2 晚
4/10 很差
Piroska
与配偶出行
2021 年 11 月 7 日
不满意:住宿条件和设施,服务设施
An old dirty city hotel trying to be one that can bever be.
Piroska
2021 年 11 月入住 1 晚
8/10 还可以
David,Mt. Prospect
2021 年 11 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was friendly. Property close to highway. Lots of places to eat nerby.
David
2021 年 11 月入住 1 晚
4/10 很差
Todd
2021 年 11 月 6 日
不满意:客房舒适度,住宿条件和设施
Disappointed
No extra comfort features. Restaurant under repair with no prior notice. Probably the loudest hotel I have ever stayed at. Would never recommend it
Todd
2021 年 11 月入住 1 晚
8/10 还可以
Shauniece
2021 年 11 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shauniece
2021 年 10 月入住 2 晚
6/10 一般
John
2021 年 11 月 2 日
John
2021 年 10 月入住 3 晚
8/10 还可以
Mary
2021 年 11 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mary
2021 年 10 月入住 4 晚
6/10 一般
Lisa
商务旅客
2021 年 10 月 23 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Duped!
The rooms we had were not at all like the photos. Apparently, those are only on the 6th floor.? Our rooms were dated, and more like motel quality than what is shown on the websites. So, don’t assume you’ll get the updated rooms when you book here! The common areas were updated and beautiful, so a big letdown when we got to our rooms. The walls are also thin. My neighbors TV was on all night and I could here their conversations. Maybe they were loud talkers and had the volume up, but not what we were expecting.
Lisa
2021 年 10 月入住 1 晚
2/10 糟糕
Reba
与家人出行
2021 年 10 月 19 日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Staff was very friendly. We were told at check in that the rooms were very hot, not to turn on a/c, to turn off heat and open windows. Rooms were sparse, sufficient for our needs. We woke up in the morning to find no cold water, making it impossible to shower. The concierge just said they were having problems, sorry. Not the best way to start our day.