Old building renovated.
Entered room--cupboard door off and on top of fridge. No garbage can anywhere.
The AC was broken, and we were never told that. When the room finally reached 82 degrees, I went to the front desk. They new the AC was out. He said it was getting hotter because we turned on the AC and it was pumping in heat. No one informed us of the problem when we checked in. Guy said he'd look for a box fan. I would have tried that, but I said the hotel really needed to inform guests. He just kept saying, "What do you want me to do?". He missed the point. He said twice, "My room is hot too." He eventually said, "What do you want me to do? Refund your room." Yep, that's what we did and stayed in a place 2 minutes away that was not hot and getting hotter. It had the same amenities and was in better condition.
We will not try this hotel again.
Tamara
2025 年 5 月入住 1 晚
4/10
Too noisy and it felt unsafe
kamal
2025 年 5 月入住 3 晚
6/10
Front desk very rude and unfriendly
Tayskii
2025 年 4 月入住 1 晚
2/10
ThruMi
2025 年 2 月入住 1 晚
2/10
They allowed me to book online, when i got there no rooms were available. The guy at the front desk was Very Rude and displayed horrible customer service. He wouldnt even answer the phone for me to receive a refund. The parking lot was also very unorganized and i found it difficult to find a parking spot. Ill never waste my time with this place again.
真实旅客
2025 年 2 月入住 1 晚
2/10
Thaa
2024 年 11 月入住 2 晚
4/10
HORRIBLE EXPERIENCE WILL NEVER RECOMMEND THIS HOTEL TO ANYONE…. Staff was alright, but the room 👎. I told the front desk that it was cold, she stated that she would send maintenance…………still waiting…………hour goes by….so I walked to the front desk, she’s on her phone!!! I asked, “so nobody’s gonna fix the heat”? O he never came, let me call.. why call when it’s almost check out. I had to get in the shower to warm the room up. Shower did not work well, you had to have it on power spray in order to get water, door looked as if it has been kicked in.. comforter had stains and I mean big stains. If I was a reviewer, they would be SHUT DOWN!!!!
Maria
2024 年 11 月入住 1 晚
2/10
Room did not have any ac or heat. Shower had broken door.
Ali
2024 年 11 月入住 1 晚
6/10
Deon
2024 年 8 月入住 2 晚
4/10
Bed linen had stains, no trash can in the bathroom, no Kleenex in the room. The air conditioner didn't work real well.
真实旅客
2024 年 7 月入住 1 晚
2/10
Diana
2024 年 7 月入住 1 晚
10/10
Safe place
Bryan
2024 年 6 月入住 2 晚
10/10
Candice
2024 年 6 月入住 1 晚
2/10
Overall this property has gone down inside and outside. Little children are playing in the parking lot and throwing rocks at people's cars with no supervision at all. People hanging out in the parking lot, the hotel has strong weed smell throughout the entire building. It used to be a nice and pleasant hotel but not now, it's considered to be run down shack.
Leilani
2024 年 6 月入住 3 晚
2/10
Would give 0 stars if I could. It’s the former Eastin Hotel and the rooms were windowless, no bed skirt on the bed, and room was dirty. Couldn’t tell if there were bugs or food on the floor. Was checked out less than 30 minutes after checking in.
Arielle
2024 年 2 月入住 1 晚
8/10
Everything was great except the breakfast . There was only waffles and you had to be checked in by a rude lady who watched everyone like they were in time out.
Caitlin
2024 年 1 月入住 2 晚
8/10
Erin
2023 年 12 月入住 1 晚
2/10
Horrible place to stay!! Avoid!! If you book a room using Expedia they (the hotel) will charge you an extra $100 upon check in!! Nowhere is that listed on the Expedia app. I brought it to the “Manager’s” attention and asked him to show me where it states there will be an additional $100 fee upon arrival, he couldn’t. He then called the Police on me saying that I was making a “scene”.
Rod
2023 年 11 月入住 1 晚
10/10
Keith
2023 年 10 月入住 2 晚
10/10
I had a very relaxing stay at Suburban Suites. Bill, the front desk attendant, was very polite, professional and accommodating. I was able to check-in at 1:00 rather than 3:00. I would absolutely go back for another stay.
Mary
2023 年 10 月入住 1 晚
2/10
The lock on our room door had no safety plate so the lock was exposed on the hallway side. Carpets were filthy. The check in person had to use 2 computers and it took 20 minutes to get us checked. I had to sign a no refund agreement before she would give us our room key card. I requested a refund because it was not safe to stay there and neither the hotel or Expedia will give me a refund.
Cheryl
2023 年 9 月入住 1 晚
10/10
Holly
2023 年 9 月入住 2 晚
10/10
I had a very pleasant stay. Tony at front desk was very polite & professional. He help me with directions. I would stay again. Tony was helpful. Ty