Our first room had a roaches and smoke alarm was torn off the wall. The entire place smelled like marijuana.
moved to a room on the other side of the building.
The pool area was extremely crowded, they ran out of pool towels and the next morning they ran out of the advertised grab and go breakfast by 8:00 am.
I will not be back. Although I do have to say the young woman at the front desk handled my complaints professionally and non combatively as possible.
Genevieve
2023 年 1 月入住 1 晚
4/10 很差
LuAnn
2023 年 1 月 29 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Would not recommend. Old and not the cleanest.
It was convenient location but we found a small bug crawling on one of the beds which had me Googling “bed bugs.” Ewwww. Hard to sleep after that. We did have hot water for 1-1/2 of our 2 showers. Check-in girl really struggled trying to tell us where to park and load in and she men led the speech like she was mad she had to explain it one more time. No hot breakfast. Only grab and go bag.
LuAnn
2023 年 1 月入住 1 晚
10/10 超赞
John
与家人出行
2023 年 1 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
John
2023 年 1 月入住 1 晚
8/10 还可以
Zack
商务旅客
2023 年 1 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not bad
Former holiday inn express property still in decent shape other then the scraped up wall in the hallway rate was bad and was good location
Zack
2023 年 1 月入住 2 晚
6/10 一般
Tabitha
与家人及幼儿出行, 团体旅客
2023 年 1 月 16 日
满意:员工和服务
Was ok stay
Tabitha
4/10 很差
Matthew Victor
2023 年 1 月 16 日
满意:员工和服务
不满意:住宿条件和设施
Location was good for what i was in town for.
The room i was given had no sheets, pillow cases or blankets
They gave me another room.
No water pressure in the morning just when i needed to shower.
Overall facility seemed run down and in need up upgrades.
Matthew Victor
8/10 还可以
真实旅客
团体旅客
2023 年 1 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Swim date
Pleasant stay
真实旅客
2023 年 1 月入住 1 晚
6/10 一般
robert
2023 年 1 月 15 日
满意:住宿条件和设施,清洁度
at both of my stays ,at 10:00 a.m., no hot water for showers.
robert
2/10 糟糕
Jetana
2023 年 1 月 12 日
Jetana
2023 年 1 月入住 1 晚
10/10 超赞
Ryan
2023 年 1 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ryan
2023 年 1 月入住 1 晚
4/10 很差
Sadia
与家人及幼儿出行, 与家人出行
2023 年 1 月 3 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Even though it says it’s a non smoking facility but the entire building has a strong smoke smell and even weed. Hallways are dirty with garbage and stains everywhere. Our room washroom had slow growing mold, toilet stopped flushing at one point.
We asked front desk twice to clean our room when we go out and when we returned at night it was not done. Breakfast was in a brown bag with a water bottle, 3 other small items. We did feel unsafe staying here but due to busy season we could not change the hotel at the last minute.
Overall, I would not recommend this hotel to families with kids as it’s kept very poorly.
Sadia
6/10 一般
Vernice E.
2022 年 12 月 28 日
Vernice E.
10/10 超赞
真实旅客
2022 年 12 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2022 年 12 月入住 1 晚
8/10 还可以
Rebecca
2022 年 12 月 13 日
Rebecca
2022 年 12 月入住 1 晚
2/10 糟糕
Ashley
2022 年 12 月 13 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Steer Clear!!
Upon checking in, I had noticed the type of customers checking in looked suspicious. Went to my room and noticed the building looked disgusting. There was trash and dirt in the halls and it stunk horribly. My room looked nothing like the pictures. The bathroom looked disgusting and there was no hot water. I stayed with a friend and the Townsynd 20 minutes away after driving 6 hours. Complained to front desk next morning and was told they couldn’t give me a refund because the computer doesn’t allow it. I was given a receipt and told to call hotels.com. Hotels.com told me that I had to wait until Monday because a manager isn’t there but front desk would notate everything. Today, the “manager” told hotels.com I never complained to front desk. She’s claiming the employee never worked there that checked me out. Claiming she was working all Friday and Saturday. She laughed while I was explaining the situation. She basically insinuated that I was a liar. When I requested a supervisor over her because the conversation wasn’t productive, she laughed at me. She told me they don’t give refunds and said the only other person over her is someone named Tom who is the owner. The customer service here is subpar and if not rectified, I’ll be taking this a step further
Ashley
2022 年 12 月入住 2 晚
10/10 超赞
Ashley
与家人出行
2022 年 12 月 12 日
满意:员工和服务,清洁度
The staff was super friendly and very nice. This the rooms and amenities were decent for the price. They have a grab and go breakfast.
Ashley
2022 年 12 月入住 2 晚
2/10 糟糕
真实旅客
与家人出行
2022 年 12 月 12 日
不满意:清洁度、住宿条件和设施、客房舒适度
The hotel was absolutely disgusting! The view was a brick wall. The curtains and bedding were stained. The floor had wrappers and the conjoining room door was open. The next door room looked like they had a party in there.
真实旅客
2022 年 12 月入住 1 晚
6/10 一般
Kama
2022 年 12 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Kama
2/10 糟糕
david
2022 年 11 月 30 日
不满意:员工和服务、住宿条件和设施、客房舒适度
david
2022 年 11 月入住 1 晚
10/10 超赞
Chul hong,Mesa
商务旅客
2022 年 11 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff members and friendly! Pretty good price with giant kingsize mattress!! I stayed in super good and clean shape room! Only downside was a breakfast but overall good
Chul hong
2022 年 11 月入住 1 晚
10/10 超赞
Emily
与配偶出行
2022 年 11 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Only bad thing was the carpet had stains.
Emily
2022 年 11 月入住 1 晚
10/10 超赞
Miranda
2022 年 10 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Miranda
2022 年 10 月入住 1 晚
8/10 还可以
Connie
2022 年 10 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Connie
2022 年 10 月入住 1 晚
4/10 很差
Crystal
与配偶出行
2022 年 10 月 18 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Like: The bed was comfy.
Dislike: Very limited gym eqiupment and half of what was there was broken. The shower looked like it had not been cleaned. There was black mold in the AC unit. Our room was not cleaned when we came back after a day on the town. They told me this needed to have been requested earlier in the day. When I at least asked for fresh towels, I was told they were out for the day,.