I booked this place for my 1 year anniversary considering it was a 5 star hotel with good reviews. However upon arriving the service was not up to 5 star standards. When we had arrived the check in was nice and quick however it took ages for our luggage to come up to the room. I had called the front desk to have it brought up but instead someone came to the room to take luggage instead of bring ours up - 5-10 mins later they brought our luggage up.
Upon inspecting the room, the bidet was faulty and not draining water efficiently. The iron in the room was also faulty leaking water and ended up damaging items of clothing which we ended up disposing of.
Thirdly the breakfast options are very basic, nothing amazing, a few times the food was closed when we would go around 9-9:30am when the breakfast finished at 10:30am.
Also, upon return to the room one evening we noticed the curtains had dropped. I spoke to the front desk and no one had come up to fix it. I went down to the front desk as I was collecting a food delivery at the same time and said again it’s been 20 mins and no one has come to the room. Again some time had past and it was now the 5th call and they finally sent someone up to the room.
In all fairness, once the manager had been made aware of these issues and the poor service he had accepted accountability and made the efforts to improve our stay. He had given us a late checkout, upgraded our room and a few other gifts to compensate
5 stars after the complaint
ibrahim
2025 年 2 月入住 7 晚
10/10 超赞
Merwan
与家人及幼儿出行
2025年02月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Merwan
2025 年 2 月入住 9 晚
10/10 超赞
Jakir
2025年02月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good service
Jakir
2025 年 2 月入住 4 晚
10/10 超赞
Marwan el
与配偶出行
2025年02月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Top
Marwan el
2024 年 10 月入住 10 晚
8/10 还可以
Ayman
2025年02月10日
满意:住宿条件和设施
Ayman
2025 年 2 月入住 2 晚
10/10 超赞
John
2025年02月8日
满意:清洁度、员工和服务、住宿条件和设施
I loved my stay
John
2025 年 1 月入住 5 晚
10/10 超赞
Ayomide
2025年02月6日
Ayomide
2025 年 1 月入住 6 晚
10/10 超赞
KHODR
与家人及幼儿出行, 与家人出行
2025年02月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was wonderful. We got the half board which included breakfast and dinner. Breakfast had everything and we particularly enjoyed the freshly made omelettes, pastry selection and lattes. Dinner also had lovely options. We would have liked to see some more kid friendly choices like plain pasta, fries or nuggets. However, there was a nice selection. Our kids are just a bit more on the fussy side. The rooms were spacious and had all needed amenities. The bath was a lovely size and we liked the rain shower. We asked for a crib and requested an extra bed for our five year old. Both were provided. (The extra bed is an added cost so make sure to sort that out upon arrival) We appreciated that the staff were accomdating, friendly and helpful. The rooftop pool area is lovely! The pool was heated and it had a safe kiddie pool which was a nice touch. There is a lovely play area at the back of the pool where our kids enjoyed playing. Overall, we had a lovely stay and would definitely return again.
KHODR
2025 年 1 月入住 4 晚
8/10 还可以
mohammed
2025年02月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel abit far out from popular spots however easy transport
mohammed
2025 年 1 月入住 4 晚
2/10 糟糕
Nadia
2025年01月31日
不满意:清洁度、员工和服务、住宿条件和设施
Nadia
2025 年 1 月入住 12 晚
10/10 超赞
Aniqa
2025年01月31日
Aniqa
2025 年 1 月入住 6 晚
10/10 超赞
Mohammed
与配偶出行
2025年01月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel close by to the airport and conveniently located near to popular Doha tourist spots. Exceptional service and very clean throughout
Mohammed
2025 年 1 月入住 3 晚
4/10 很差
Sufyaan
与家人及幼儿出行
2025年01月26日
满意:住宿条件和设施,清洁度
不满意:员工和服务
The hotel itself looks very grand and luxurious and impressive on entering, but that’s where it ends unfortunately
The reception staff were cold and unfriendly. Upon checking in we asked regarding a room upgrade to the junior suite which was available. We asked for this as complimentary excuses when we booked the week before, we paid
£120 more for their smaller superior room! Yet on arrival the costs of all rooms had dropped significantly, despite this we asked for an upgrade to junior suite but cheekily the staff said there would be an additional charge of £40 extra per night.
In addition the TV did not work throughout our 3 night stay from check in to check out. We Phoned reception every day and was promised it would be dealt with and was never fixed. This was Abysmal service for what is supposedly a 5* “VIP” hotel. I have never experienced such poor staff service at a 5* hotel.
Finally the breakfast at the hotel was incredibly poor, for such a grand hotel it’s more like a breakfast for a city hotel. We were taken aback by how limited the number of items on offer for breakfast and how small the size of the serving area was. There was littl variety of friut, little to non existent service m, not once were we offered a cup of tea. The staff were there for show and it is not what you would expect from a name such as Steigenberger.
All in all this could be a 5* hotel but the staff and non existent maintenance team and breakfast let the hotel down massively
Sufyaan
2025 年 1 月入住 3 晚
10/10 超赞
Sehrah
2025年01月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, and easy to get to. Staff are friendly and nothing is too much of an ask!
Sehrah
2025 年 1 月入住 8 晚
8/10 还可以
Ayesha
与配偶出行
2025年01月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
N
Ayesha
2025 年 1 月入住 8 晚
10/10 超赞
Rubina,Issaquah
2025年01月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hamad at the reservation was amazing. He went above and beyond to accommodate my requests. Definitely a place to stay on my next trip to Doha.
Thank you for your great hospitality
Rubina
2025 年 1 月入住 3 晚
10/10 超赞
Kamal Aisha
2025年01月19日
不满意:员工和服务,清洁度
Kamal Aisha
2025 年 1 月入住 7 晚
10/10 超赞
Rahmatu
2025年01月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel with great amenities and exceptional staff, especially Isaac, who went above and beyond to make our stay memorable. Conveniently located within walking distance to a money exchange, supermarket, pharmacy, and Nando's for a delicious meal.