The positives: This is a 5-star hotel and Douala and Cameroon should be proud of this hotel. The building is impressive, the furnishings, the decor and the rooms and the suite we stayed in was absolutely stunning. The reception was worthy of a 5-star hotel. The staff were amazing.
The negatives: the windows from the rooms are dirty and do not give a good impression of the hotel. They can be cleaned from the inside so that guests have a good view from the hotel. The carpet in the hallway was stained in some spots. High-end hotels are getting away from carpets altogether for many reasons including health. The swimming pool area had too many people who were not there to use the pool. In fact some outside people came to record selfies for their social media posts. It’s a shame a hotel of this calibre would allow that. Also, access to the pool should not be through the restaurant.
I raised all these concerns in person and the staff were very receptive. In fact, Nelly who is a public relations staff was excellent as she took time to hear me and offer some helpful background information.
I loved the spirit displayed by the staff of this hotel. The owner and management have succeeded well here. I can only wish them well.
真实旅客
2025 年 2 月入住 1 晚
10/10 超赞
Derek
商务旅客
2025 年 2 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Derek
2025 年 2 月入住 2 晚
10/10 超赞
Joyce
团体旅客
2025 年 2 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing stay very comfortable
Joyce
2025 年 2 月入住 1 晚
8/10 还可以
Achu
2025 年 1 月 2 日
Achu
2025 年 1 月入住 1 晚
10/10 超赞
Monique Sidonie
2024 年 11 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Monique Sidonie
2024 年 11 月入住 1 晚
10/10 超赞
Micael,Forney
2024 年 8 月 29 日
Micael
2024 年 8 月入住 2 晚
10/10 超赞
Chenwi
2024 年 8 月 15 日
满意:员工和服务
Chenwi
2024 年 8 月入住 2 晚
10/10 超赞
Rudolf
2024 年 3 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rudolf
2024 年 1 月入住 1 晚
4/10 很差
Nicolas
商务旅客
2024 年 2 月 18 日
满意:清洁度
不满意:客房舒适度,住宿条件和设施
Big Mirage
Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Nicolas
2024 年 2 月入住 2 晚
2/10 糟糕
Neully Flore
2024 年 1 月 8 日
不满意:清洁度、员工和服务、住宿条件和设施
Neully Flore
2023 年 12 月入住 7 晚
10/10 超赞
Kalesiboh
与家人出行
2023 年 12 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff are very polite and nice
Kalesiboh
2023 年 12 月入住 8 晚
2/10 糟糕
Louis
2023 年 9 月 23 日
Louis
2023 年 9 月入住 1 晚
6/10 一般
Jeff
与配偶出行
2022 年 11 月 22 日
不满意:住宿条件和设施,员工和服务
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner