4/10 很差
John
与家人出行, 带宠物出行
2025 年 9 月 27 日
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
I booked this through Expedia for 3 adults and a dog. When we arrived the person at the front desk was professional but I didn’t find her friendly. We were told we were on second floor and I asked if we could be moved to main floor, as I have knee problems and was told the would be and extra $30. I’m not sure what the policy is about charging extra if someone has a disability and has to be on the main floor, I said no to that. Then when she saw the dog she said you have to be on the main floor with a pet and that was an extra$25 plus the $30 I wasn’t happy. But since there was no cancellation option we were stuck with it. But since she is only the messenger I’m not going to complain to her, she’s just doing her job. I guess somewhere in the policy it has all this information and she said we shouldn’t book through a third party . I would assume they get a lot of their business that way. But anyway lesson learned
John
2025 年 9 月入住 1 晚