Swimming pool
service not good
and not on manner
....feeling not well be there
Shihhui
2023 年 11 月入住 1 晚
6/10
I like the modern design and the availability of more than one swimming pool with option of kids pool for family. However, the inside of the hotel is quite old and dirty. And it was overcrowded at the lounge during the day, needed to line up for a long time to check in and waited for our luggages to be delivered to our room for a long time
CY
2019 年 10 月入住 3 晚
8/10
Thanks Front office-Nina for giving me an wonderful experience in the hotel.
Thank you Concierge-Crystal for helping too!!!
ho lam
2019 年 9 月入住 2 晚
10/10
Safe, Wonderful, and pleasant place to stay
Charles
2025 年 5 月入住 1 晚
10/10
This property exceeding all my expectations! I was visiting from the US celebrating my 40th Birthday. The hotel is beautiful to name the least. The staff was amazing and so accommodating. What stood out the most for me was upon entering my room from finishing my excursions for the day, I walked into a bottle of champagne, a handwritten card and a small personal cake. Let’s just say I cried like a baby lol. It wasn’t anything that my husband and I ordered, the staff paid that close attention to making our stay memorable. Every time I visit Dubai I vow to ALWAYS stay at this hotel.
Christy A
2025 年 5 月入住 4 晚
8/10
My overall experience at the 5 palms was amazing. My only issue was it took a bit of time to check into the hotel. I was onsite at 2 pm and was not able to get into my room until 4 pm. Check in should be 3 pm. Also my favorite sunglasses were stolen at the pool. Dubai is safe but the you must still watch over your stuff.
Nidahl
2025 年 5 月入住 4 晚
6/10
The hotel is very busy with a young partying crowd enjoying their time everyday. Not many quiet peaceful places to enjoy alone or with family. Staff is friendly but unorganized and unable to control the wild atmosphere at times.
Chris
2025 年 5 月入住 3 晚
10/10
John
2025 年 4 月入住 5 晚
10/10
Vibe service everything was on point !
Dennea Latrice
2025 年 4 月入住 5 晚
2/10
Han
2025 年 4 月入住 9 晚
10/10
I’m going back
Mark
2025 年 3 月入住 2 晚
4/10
Linda
2025 年 4 月入住 5 晚
10/10
Bello, personale gentile e disponibile. Rumore eccessivo per colpa di ospiti giovani e maleducati
Roberto
2025 年 4 月入住 5 晚
10/10
Yairys
2025 年 4 月入住 4 晚
6/10
Reine
2025 年 4 月入住 5 晚
10/10
oliver
2025 年 3 月入住 6 晚
10/10
Alexander
2025 年 1 月入住 3 晚
10/10
Natalie
2025 年 4 月入住 5 晚
10/10
Neil
2025 年 4 月入住 1 晚
10/10
A Great Stay with Even Greater People!
This was a truly wonderful hotel experience. While it was a bit busy at times, the exceptional customer service more than made up for it. I have to give a huge shoutout to the entire team — they’ve set a new standard that honestly makes you reflect on how service should be back home.
Special love to the Naija valets — those guys are beyond amazing. So friendly, professional, and always going the extra mile to help out. Their kindness and energy were unmatched. God bless their hearts — they really made my stay unforgettable!
djibril
2025 年 4 月入住 2 晚
10/10
Boubacar
2025 年 4 月入住 5 晚
2/10
Very bad customer service took me 40 minutes to check in. They cannot find my reservation. Also I had an Ocean. View didn’t give my room and the room IVery bad customer service took me 40 minutes to check in. They cannot find my reservation. Also I had a Ocean view didn’t give my room and the room I checked in nothing was working as supposed to be working. Nothing was working.
Tony
2025 年 2 月入住 2 晚
10/10
Edward
2025 年 4 月入住 3 晚
10/10
wonderful
Domonic
2025 年 3 月入住 5 晚
10/10
I liked how everything was at this hotel. From the pool to the clubs to the restaurants. This was a very enjoyable hotel and would recommend.