It was a really nice hotel and the location was just perfect. Just a few minutes away from Dubai Mall and Burj Khalifa, and has a lot of great restaurants around.
It's a beautiful hotel located right beside the Dubai mall. It's convenience to explore Dubai by Metro but the service level does not quite match with the luxury image, particularly the breakfast cafe where we were not welcomed by any more nor led to the table. When we asked for one more cup of coffee at 11:05, the waiter simply replied "it's closed" but I saw the coffee machine was there all the time....
There are plenty of luxury hotels. in Dubai or nearby, I might experience the others next time if I return to Dubai for the vacation or business trip.
YI Chun Cindy
2020 年 1 月入住 1 晚
2/10 糟糕
真实旅客
2019 年 9 月 16 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
不建議住這間酒店,設備太舊,同樣價格可以住阿曼尼,服務人員態度不好,嚴重排斥華人
真实旅客
2019 年 9 月入住 1 晚
10/10 超赞
真实旅客
2019 年 8 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 8 月入住 1 晚
8/10 还可以
Syliva
2019 年 6 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice Hotel to stay
Perfect place to stay in down town closed by Shopping mall ,
and Burj Khalifa, Thai restaurant is good , but their spa
is no good
Syliva
2019 年 5 月入住 3 晚
6/10 一般
真实旅客
2019 年 4 月 26 日
Bad service from front desk manager
I was checked in by front desk James( he was very nice and attentive), which everything went smoothly despite the long queue as he is the only one on duty. Once I went to the room and found out there were blood stain on the bed sheet. It was midnight, so I waited until the day after to tell the front desk Jeraldine. She called housekeeping but unfortunately when I went back to the room at night the same bed sheet with blood stain is still there. Jeradine checked me out on my last day and I informed her housekeeping did not change the bed sheet and rarely a five start hotel have blood stain in the room. She was very nice, apologised and waived the 3 breakfast I’ve had. She informed her manager Islam after. Islam then asked if I’m from China, which does not relate to anything..... I’m not from China but does being Chinese stop you from apologising for your attitude? He made me felt like he was racist to Asians at that point. For being a duty manager, he should be well trained to handle situation like these. I asked for hotel general manager’s email and he wouldn’t give it to me, which is pretty unusual. The hotel location (Burj Khalifa and Dubai mall) and restaurants were great. I do like that the connecting rooms they have a door outside the two room doors which gives convenience to family travellers to walk around.
真实旅客
2019 年 4 月入住 2 晚
10/10 超赞
Dong
2019 年 2 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常好体验 地段好 早餐好
Dong
2019 年 2 月入住 2 晚
10/10 超赞
Colette
2025 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Colette
2025 年 4 月入住 3 晚
10/10 超赞
Peter
与配偶出行
2025 年 4 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was wonderful. The staff were great, rooms were nice. Breakfast could have been better compared to other hotels we’ve tried in Dubai but otherwise fantastic.
A lovely location but needs revamping and better staff management. After we mentioned the issues they were a bit attentive. But very sad that the suite had no welcoming feel to it. Only after we said it did a bowl of flowers and fruit appeared in the suite …which is meant to be one of the top su