We recently booked the most expensive suite available at this hotel, anticipating a luxurious experience with a city view. Unfortunately, upon arrival, we were assigned a suite on the second floor overlooking the desert and exposed to significant highway noise. Prior to our stay, we had requested a room with a pleasant city view through Expedia and reiterated this preference at the reception during check-in. Regrettably, our request was denied without a satisfactory explanation.
The combination of an undesirable view and constant noise from the highway significantly detracted from our stay. Given the premium price paid for the suite, we expected better accommodation and more attentive service to our preferences. This experience has left us hesitant to recommend this hotel to others seeking a premium stay.