All of the area was evacuated due to a wildfire before our stay and we were not informed, still had the listing up and we paid for a room we never got to stay in and didn’t get a refund for. the area has zero cell service and is at least an hour from non-spotty service or a gas station. other than that the property looked just a little run down.
Madeline
2024 年 10 月入住 1 晚
10/10 超赞
Kimberlee
2024 年 12 月 20 日
Kimberlee
2024 年 11 月入住 3 晚
10/10 超赞
Brandon
与配偶出行
2024 年 11 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Didn't get a chance to stay at the hotel because of wildfires but it looks like a good basic value for the price.
Brandon
2024 年 8 月入住 1 晚
4/10 很差
Isabelle
团体旅客
2024 年 11 月 23 日
不满意:住宿条件和设施,服务设施
Please please clean up the dead bugs in the bathroom, under the bed, and by the window sill. This place would have been lovely to stay at if it weren’t for the dead and still alive bugs everywhere.
Isabelle
2024 年 11 月入住 2 晚
2/10 糟糕
Samuel
2024 年 10 月 15 日
Samuel
2024 年 9 月入住 1 晚
2/10 糟糕
Vinh
团体旅客
2024 年 10 月 5 日
不满意:员工和服务
The hotel management did not contact us when they are closing down due to the forest fire in the area. We showed up at the hotel and saw a notice on the door. We called the hotel and one of personnel said they will refund the money then hung up on us. We unable to connect again and have to scramble that evening to find a place to stay, but nothing is available at least 30 miles out; so we are ending sleep in the van in one of the hotel parking lot approx. 25 miles away from Lava Mountain Lodge hotel. It is unprofessional as part of hotel management run the business. Never want to come back again.
Vinh
2024 年 9 月入住 1 晚
2/10 糟糕
Peter
2024 年 10 月 1 日
Hotel was closed when we got there and we’re told they had a emergency evacuation 2 days ago because of wildfires.
Peter
2024 年 9 月入住 1 晚
8/10 还可以
James,Ethridge
与配偶出行
2024 年 9 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
Nice place in a beautiful area. Staff was very friendly. Had an excellent burger at the restaurant. Could use a little care, several light bulbs in the room flickered or were out. It was a bit far from GTNP, longer drive than I thought it would be but it worked out okay.
James
2024 年 9 月入住 2 晚
4/10 很差
Jeffery
与家人出行
2024 年 9 月 27 日
不满意:员工和服务、服务设施、住宿条件和设施
There is no AC units no bathroom fan you had to go to the restaurant for ice
Jeffery
2024 年 9 月入住 1 晚
2/10 糟糕
Samuel
2024 年 9 月 26 日
不满意:员工和服务
Samuel
2024 年 9 月入住 1 晚
8/10 还可以
Denny,Scottsbluff
2024 年 9 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
Denny
2024 年 9 月入住 1 晚
4/10 很差
Danny
2024 年 9 月 22 日
Danny
2024 年 8 月入住 1 晚
4/10 很差
Rolf
与家人出行
2024 年 9 月 18 日
不满意:住宿条件和设施,清洁度
Det tok 25 minutter for å sjekke inn.
Vi hadde tre overnattinger. For normalt renhold, skifte handklær etc var det ekstra betaling pr natt.
Rolf
2024 年 9 月入住 3 晚
10/10 超赞
Tom
2024 年 9 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyable weekend
Very friendly people. Very comfortable and accommodating. Would definitely recommend to anyone for a peaceful, friendly place to stay.
Tom
2024 年 9 月入住 4 晚
2/10 糟糕
Yulia
2024 年 9 月 15 日
Sad experience
Yulia
2024 年 9 月入住 1 晚
10/10 超赞
Richard
2024 年 9 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
Richard
2024 年 9 月入住 1 晚
2/10 糟糕
John
2024 年 9 月 10 日
不满意:清洁度、员工和服务、住宿条件和设施
Forest fire changed our route to lodge 6hr. Lava lodge wouldn't refund money because we couldn't make it.
John
2024 年 9 月入住 1 晚
6/10 一般
Jeffrey,Kennewick
与家人出行
2024 年 9 月 9 日
满意:员工和服务,清洁度
Jeffrey
2024 年 9 月入住 1 晚
2/10 糟糕
Tara
2024 年 9 月 3 日
不满意:员工和服务
We booked a night stay here and the hotel was inaccessible from either point of entry of the road it sits on due to the state closing the road for a forest fire. I called the hotel early the day of when I saw the warning on the GPS and they confirmed we could still access their hotel and the road was closed "a few miles up from them". We drove 20 miles towards the property only to find that the road was closed 16 miles before we could get to the hotel. Nothing changed on the DOT website for where the road was closed from the morning so the staff was just uninformed. I called again and told them there was no way to get to them and requested to cancel and refund. The staff wasn't super friendly or even empathetic. Customer service could have gone a long way here. They cancelled but refused a refund, which was mind bogglign considering they were inaccessable for another 24 hrs. No servies/stay were rendered and we're expected to pay? When hurricanes hit and businesses need to close, they don't still charge people services. Its the cost of doing business. Its unforunate a company is unwilling to do the right thing in these situations.
Tara
2024 年 8 月入住 1 晚
2/10 糟糕
Anthony
2024 年 9 月 1 日
Anthony
2024 年 8 月入住 1 晚
4/10 很差
Shaun
2024 年 9 月 1 日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Is ok for very minimalist. No amenities (no coffee, microwave, fridge etc) and washer/dryers do not work. Understaffed with what appeared to be one person running food and lodging. Did appear to be clean.
Shaun
2024 年 8 月入住 2 晚
6/10 一般
Alicia
2024 年 8 月 31 日
满意:清洁度
不满意:员工和服务
Cabin like hotel in the middle of nowhere
This hotel was just a place to sleep. There wasn’t anything close by.
Alicia
2024 年 8 月入住 2 晚
10/10 超赞
Aida
2024 年 8 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Aida
2024 年 8 月入住 1 晚
4/10 很差
Wiedemann
与家人出行
2024 年 8 月 30 日
不满意:员工和服务、住宿条件和设施、客房舒适度
Lava Mountain Lodge, fahrt weiter...
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