2/10 糟糕
Javier
2025 年 8 月 25 日
不满意：清洁度、员工和服务、住宿条件和设施
NEVER GO BACK; ELEVATOR OUT OF SERVICE AND RUDE CLERK LADY, JUST A BAD EXPERIENCE,MANAGER INCOMPETENT TO HELP
We arrived by 2 pm I explain the clerk lady who nearly can stand up straight ( she needs to retire.) we came for a wedding starting at 3pm we call ahead for1hour early checking she denied our request claiming check in is a 3pm we understand until the lady in front of us got her room right away I ask again the lady and the manager just give me any available room she raise her voice I just told you not available rooms when the parking lot was half empty she just keep interrupt me when I was speaking. I got forced to change in the parking lot in my car at the end, they gave me a room was not for me. The TV keep saying welcome Eileen. My name is not Eileen., tv control never work They gave me a room on the fourth floor knowing the elevator is not working. Free breakfast was cold and horrendous salty potatoes only few links they took away the muffins before my wife try one, no eggs and counters messy cereals all over. Just advice for the administration try to accommodate and understand your customers every customer needs different requests.
Javier
2025 年 8 月入住 1 晚