From the moment I checked in until checkout, the experience here was impeccable. I was greeted with a delicious ice-tea during check in, which was lovely on a very hot day. Explained how to find my room, and check-in was fast. I had prebooked both parking and dinner at the restaurant (which is a must if you want to get either). Dinner was exceptional, the wine paring recommendation was perfect. The room was clean and fresh, the bathroom was spotless and the amenities were great. The staff at this hotel really do make this THE place to stay. A little bit of a quirky hotel, but this is truly Dunedin.