Upon arrival, I noticed the outside was lacking upkeep and maintenance. Once assigned a room, we were told to access that “wing” by another entrance further down the parking lot. This tiny, unmarked, and dilapidated entrance wasn’t lit or supervised, and served as the smoking area for staff. We got to our room after seeing stained carpeting, hallway furniture, and buckets in the hall catching leaks. In our room, we found a chair on one of the beds, the heater taken apart, and a boxed heater in the corner. We were in a rush to get to grad activities, so we were changing clothes when two men unlocked our door and entered. They said we weren’t supposed to occupy that room and asked to remove the new heating unit, so we let them. They told us our unit didn’t work so to just open the window. The shower nonskid mat was covered in mildew and there was hardly any toilet paper. The rooms had no insulation (and our heating/cooling didn’t work) so it was loud throughout our stay. The toilet ran off and on, making a loud and disruptive sound. I shared this with the front desk and was assured a manager would contact me and adjust my bill as a courtesy. Never heard a thing. I’ll avoid Quality Inns from here on.