The Hotel is under renovation, unfortunately the property is very run down. We decided to cut the stay short
Maria
2025 年 5 月入住 2 晚
4/10 很差
Hayleigh
与配偶出行
2025 年 5 月 26 日
不满意:清洁度、服务设施、住宿条件和设施
We stayed only for one night for husband birthday
And I booked to stay in the classic queen bed bedroom but the bed was not a queens bed it was to single beds pushed together to make a big bed with a zip in the middle of the bed to join it together it was a very bad night sleep we both did not sleep as we both keep sliding in to the middle of the bed on to the zip in the middle it was a very big dip in the middle of the bed it was not comfortable and both did not sleep plus there was mad marks yellow marks on the walls I would say from water leaks plus we had to very bad dirty tea spoons in room so we could not have a coffee when we arrived we had to go and get them to change them plus we had no hot water when we arrived and they had to sort that out as well
The room is not 5 stars it was more of a 2 maybe a 3 star
But the hotel is under going work on out side and on stairs
But the pool area was nice and used that
The breakfast was nice
But everything closes at 9.00pm
And if u are a person how likes luxury and a good night out then this hotel is not for u as restaurants close at 9.00pm and drinks bar around just after 11pm there is not night live no music or shows or and entertainment
So if u want to relax and go to bed early then this place is what u are looking for if u are not looking for luxury and a good night sleep
Hayleigh
2025 年 5 月入住 1 晚
10/10 超赞
P
团体旅客
2025 年 5 月 26 日
满意:清洁度、服务设施、住宿条件和设施
Grand - have stayed here around 30 times and love it.
P
2025 年 4 月入住 1 晚
8/10 还可以
Paul
与配偶出行
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the Hotel & we upgraded and had a superb sea view. Very good facilities. Excellent breakfast, because the Hotel was quite quiet on our visit, the already huge dining / breakfast room seemed even bigger & therefore lacked a little bit of atmosphere. Could easily be sectioned off during the quieter periods. Would happily return to The Grand Hotel.
Paul
2025 年 5 月入住 2 晚
10/10 超赞
Duncan
与家人出行
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great position on the seafront
Staff were all friendly and very welcoming
Duncan
2025 年 5 月入住 1 晚
4/10 很差
Emma
与家人出行
2025 年 5 月 5 日
This didn’t feel like a 5 star experience. The hotel is tired, staff are nice but the service is average and it feels understaffed. Overall it was expensive and disappointing.
Emma
2025 年 5 月入住 1 晚
10/10 超赞
Linda
与配偶出行
2025 年 5 月 3 日
满意:服务设施,清洁度
All great
Linda
2025 年 5 月入住 1 晚
6/10 一般
Brian
与配偶出行
2025 年 5 月 2 日
满意:清洁度、员工和服务、服务设施
The room we opted for was rated as De Lux which we thought was rather over the top. The bed in the room was designated a double bed but in fact it was the smallest double we have ever tried to sleep in. Also the absence of a refrigerator was also unusual in a room designated De Lux. The food was reasonably good but rather over priced and the wine was riidiculously over priced. Having lived in South Africa for over 30 years we were aware that a bottle of Robertson Sauvignon Blanc would cost around around R150. Obviously transport costs would inflate the price but we would not have thought it would jump from R150 to R1080 plus 12.5% service charge. I would mention that Robertson wine was not particularly highly rated as it was seen as just an average every day drink. Many apologies for appearing to be rather negative in our assessment of this hotel.
Brian
2025 年 4 月入住 3 晚
8/10 还可以
TERRY
2025 年 4 月 27 日
All the are polite and helpful, evening meals are excellent, had a great time, although have been several to the hotel and looking forward to the next.
TERRY
2025 年 4 月入住 2 晚
8/10 还可以
Emmanuel
2025 年 4 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
Great hotel and location
Emmanuel
2025 年 4 月入住 2 晚
10/10 超赞
Bethanie
与配偶出行
2025 年 4 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were amazing and the building is stunning. Lots of communal areas and we had some live music in the bar in the evening. Lots of choice at breakfast and they catered to gluten free. Room was lovely and very clean. Only downside is that the leisure facilities are getting a bit run down, but they are still nice to use.
Bethanie
2025 年 4 月入住 1 晚
8/10 还可以
lauren
与配偶出行
2025 年 4 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
lauren
2025 年 4 月入住 1 晚
10/10 超赞
Helen
2025 年 4 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Helen
2025 年 4 月入住 1 晚
10/10 超赞
Rianna
团体旅客
2025 年 4 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had a fabulous stay! I was in recovery from a gastricoperation and had very tricky food requirements. The staff were extremely helpful and went above and beyond to ensure I had meals that met all the requirements (dairy free, gluten free and no acidic or spicy foods). The chef made me tasty alternatives and i enjoyed a delicious afternoon tea that catered to all my dietary requirements. A special mention of Chantelle, who at every dinner service ensured that my meals met all my requirements numerous times. My stay was relaxing, in the perfect location. I would stay again thanks to the impeccable service of the staff!
Rianna
2025 年 4 月入住 2 晚
10/10 超赞
Alexia
2025 年 4 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Alexia
2025 年 4 月入住 1 晚
10/10 超赞
Philip,Brighton
2025 年 4 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Philip
2025 年 3 月入住 1 晚
10/10 超赞
Daniel
与家人及幼儿出行
2025 年 4 月 4 日
满意:员工和服务,清洁度
The indoor pool was great for the kids and the breakfast was very tasty.
Daniel
2025 年 4 月入住 1 晚
8/10 还可以
derek
2025 年 4 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
derek
2025 年 3 月入住 3 晚
10/10 超赞
Ryan
与配偶出行
2025 年 3 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a great 1-night stay in March 2025. The service from the staff was impeccable and we were made to feel very welcome. The room was clean and tidy, and functional with a very large bathroom. The included amenities (indoor pool, steam room, jacuzzi) and complimentary breakfast was outstanding. We would definitely stay again.
Ryan
2025 年 3 月入住 1 晚
8/10 还可以
Louise
2025 年 3 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
Louise
2025 年 3 月入住 1 晚
6/10 一般
Sheila
2025 年 3 月 30 日
不满意:住宿条件和设施,员工和服务
Lovely hotel but thee service(or lack of it) was appaling. Never stayed in a hotel where the service was so bad. Will not ever return here
Sheila
2025 年 3 月入住 1 晚
6/10 一般
Michael
2025 年 3 月 23 日
满意:清洁度
Regretfully, for the rating of the hotel and the price, the quality overall was disappointing.
Breakfast cooked was not hot. Wait time between courses on one night was lengthy. Needed more staff to cope better.
Michael
2025 年 3 月入住 2 晚
8/10 还可以
Sarah
与家人出行
2025 年 3 月 23 日
满意:清洁度、服务设施、住宿条件和设施
Food excellent. Most of the restaurant staff not very friendly or welcoming.
Sarah
2025 年 3 月入住 1 晚
10/10 超赞
suzanne,Hastings
与配偶出行
2025 年 3 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel decoration was beautiful and very clean. The room was perfect and when we had an issue the staff were very efficient and moved us to a new room. The hotel was very quiet except for a bit of noise during one day when scaffolding was being erected outside the new room we were in, this was due to repairs taking place so couldn’t be helped. We had a superb breakfast each morning with lots of choice.