The checkin process, in my case, was terrible. I had to tell them I was coming, did not get the entry and room codes beforehand via email like I should have, had someone else take my bed which meant I needed a new code the front door, room door, and locker, which they changed without telling me. This resulted in me being locked out that evening, and having to call the emergency number to sort it out. For me, the beds were not comfortable and, as noted by others, the pod is hot.