The building was very pretty and the public areas are nice. Breakfast was also good, there is enough to choose from. Location is perfect.
We stayed for five nights and was appointed a room with a very noisy A/C, we had to switch it off to be able to sleep. The toilet wasn’t flushing properly as well. The tissue you throw in comes back up. I personally think that this is one of the problem rooms but the one who assigned the rooms should have given it to short staying guests, not to long staying ones. Anyway, we told Reception about it on our second day before breakfast. When we arrived in the evening, they told us that they fixed it. The noise had certainly toned down but not bearable enough for one to sleep through. Also, whatever they did to tone it down made the A/C warmer. The toilet situation was still the same too. There came an apology note afterwards with a bottle of wine from Guest Relations saying that the problem had been solved. Maybe ask the guest first if it was really fixed before sending the card with wine? Also, the thought was nice but lacking in anticipation. I am traveling w/ my 14 year old daughter, why send wine? It was late and we were tired so we just switched off the A/C that night again. On the 3rd day we had an early tour. I informed the Reception that we needed a better solution when we come back that evening. We finally moved to a smaller room but with quieter A/C and a properly flushing toilet on our third night. A bit disappointing stay.