Although we only stayed for one night we were very impressed. We were made to feel very welcome on arrival and given lots of information about not only the hotel but services we may be interested in round about. The hotel room was beautiful and very clean. We were at a concert at the usher hall just across the road so very handy for us. Breakfast was amazing! Such a great choice. We will definitely be back and hope to try the spa next time too. Thanks for a wonderful stay.
Karen
2025 年 2 月入住 1 晚
10/10 超赞
richard
与配偶出行
2025 年 2 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were helpful and friendly. The room was comfortable and kept clean.
Check in was slow and tedious
richard
2025 年 2 月入住 3 晚
10/10 超赞
Olivia
2025 年 2 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved everything about my stay!
Olivia
2025 年 1 月入住 7 晚
10/10 超赞
Clare
2025 年 2 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Clare
2025 年 2 月入住 1 晚
6/10 一般
James,Glasgow
与配偶出行
2025 年 2 月 26 日
满意:住宿条件和设施
不满意:员工和服务
I find it extraordinary that in a supposedly 5 star hotel that the bar is closed at midnight with room service closed at 11pm and mini bar not stocked. They did offer to suggest some bars we could goto outwith the hotel - but really?
James
2025 年 2 月入住 1 晚
10/10 超赞
maryam
与家人出行
2025 年 2 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
excellent property clean and courtous
maryam
2025 年 2 月入住 2 晚
10/10 超赞
Chris
2025 年 2 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Booked here for my wife’s birthday, added the spa as a treat along with the luxury. I booked a little room extra and there was a little hiccup with delivery, however, a quick phone call and a trip to the pool then on our return … wow! Amends made and a step above and beyond taken! I was well impressed and my wife speechless! Amazing customer care. Facilities were delightful and the staff friendly and helpful.
On checkout I had booked us the spa as part of the birthday experience. Although no longer ‘customers’ the staff were still very helpful. Once in the spa well, check in and sign out is all I can say. If you get the chance you won’t regret is.
Chris
2025 年 2 月入住 1 晚
4/10 很差
Brian
2025 年 2 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
Poor value for money from a hotel that chooses to take cash up front ( 5 star service NO). Breakfast is mediocre
Guest facilities are very poor
Ok if you want a Spa, not ok if you want a hotel
Brian
2025 年 2 月入住 4 晚
8/10 还可以
Fiona
2025 年 2 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice clean room/hotel in a great location. Everything you could want from a city centre accommodation.
Breakfast a bit pricey at £24. Ordered omelette which was lovely and hot and nicely presented but seemed very small. Also had a wrapped sausage muffin from the continental area which was cold and rock hard. Good selection of cereals, fruit and cold meats/cheese and breads.
Fiona
2025 年 2 月入住 1 晚
6/10 一般
Rachel
与配偶出行
2025 年 2 月 20 日
满意:清洁度
I am not sure how this is classed 5 star - standard kettle, toiletries stuck on wall screams 4 star at most - also leaving building to go to the building with pool in was a not convenient when the weather is so cold. Breakfast was good but service very slow and the coffee was dirty water - ie tasteless - location is good for access to Royal Mile and Princes Street. Also a highlight is the Brewdog restaurant just yards away for amazing food and drink - overall a good stay in Edinburgh but hotel overpriced for amenities
Rachel
2025 年 2 月入住 2 晚
10/10 超赞
Carol
2025 年 2 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
Great stay and location
Carol
2025 年 2 月入住 1 晚
10/10 超赞
Richard
2025 年 2 月 19 日
满意:清洁度、服务设施、住宿条件和设施
Superb hotel, friendly staff and spotlessly clean. Close to all amenities. We also had a free upgraded room.
Richard
2025 年 2 月入住 3 晚
10/10 超赞
Michelle
与配偶出行
2025 年 2 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay, good location
Michelle
2025 年 2 月入住 2 晚
8/10 还可以
Jane
团体旅客
2025 年 2 月 16 日
满意:清洁度、员工和服务、服务设施
The pool was lovely but you can't use the whirlpool unless you pay extra.
Jane
2025 年 2 月入住 1 晚
10/10 超赞
Jacqueline
与配偶出行
2025 年 2 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Make time for the rooftop spa!
Jacqueline
2025 年 2 月入住 2 晚
10/10 超赞
FERESHTEH
2025 年 2 月 13 日
满意:服务设施,清洁度
Room is very clean.. staff very friendly.. food is good.. i recommend it to everyone to try it..
Close to town easy to walk everywhere..
FERESHTEH
2025 年 2 月入住 2 晚
10/10 超赞
Niccy
2025 年 2 月 12 日
Niccy
2025 年 2 月入住 1 晚
10/10 超赞
Olivia
与配偶出行
2025 年 2 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here for the weekend for my partner's birthday, the room was lovely and the staff were incredibly accommodating. Complimentary access to the pool was great and so were the facilities.
Will definitely be staying again, thanks a lot for having us!