10/10 超赞
Tia，Lethbridge
与配偶出行, 商务旅客
2025 年 5 月 20 日
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved the service at the Delta. They were so accommodating and helpful during check in, and would greet us anytime we were exiting or entering the hotel.
The best customer service came when we received a ticket during our final stay (from the Edmonton parking authority). We parked, went in to pay, and in the 5 minutes between parking and payment, were ticketed. We informed Gracey at the front when we checked out. Not only did she contact the parking authority and get the ticket waived for us by providing them with our receipt that we had paid the hotel for parking, but she also followed up after with proof that the ticket had been canceled. This was great customer service and left us very relieved.
The area around the property is not the greatest - lots of homeless people asking for money, etc. We were at a conference a couple of blocks away and felt uncomfortable walking back to the hotel late at night. However, this is not the hotel's fault and is mostly due to it being a downtown location.
Tia
2025 年 5 月入住 3 晚