I did not like that when our battery on the car died concierge was not willing to assist.
Also when my son took the elevator up with the wrong family, and I told front desk we couldn't find him she seemed VERY uninterested.
Melissa
2025 年 5 月入住 5 晚
8/10 还可以
Emilio
2025 年 5 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Service was good. Room was good size but a bit dated and smelled musty when we first arrived.
Emilio
2025 年 5 月入住 1 晚
4/10 很差
Angus
2025 年 5 月 24 日
不满意:住宿条件和设施
same old bugs
Angus
2025 年 5 月入住 1 晚
10/10 超赞
Anna
与家人出行
2025 年 5 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a great stay.
Anna
2025 年 5 月入住 1 晚
10/10 超赞
Daniel
与配偶出行
2025 年 5 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was very unique. Enjoyed the theme
Daniel
2025 年 5 月入住 2 晚
6/10 一般
Laurel,Abbotsford
与家人出行
2025 年 5 月 21 日
满意:服务设施
They did not put clean bedding on the bunk beds we had to request it
Laurel
2025 年 5 月入住 3 晚
10/10 超赞
Joanne
与配偶出行
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay
Joanne
2025 年 5 月入住 1 晚
10/10 超赞
James
与配偶出行
2025 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything on the property is there. Its an amazing property to stay and play.
James
2025 年 5 月入住 3 晚
4/10 很差
Raymond
2025 年 5 月 19 日
满意:服务设施
不满意:住宿条件和设施
A conveniently located dated property. Paid for an upgrade and felt that i got a lesser quality room. I discussed my disappointment at the front desk and sue to their vacancy rate couldn't do anything except refund the amount paid for the upgrade. High price for a dated hotel but very convenient if attending WEM events.
Raymond
2025 年 5 月入住 1 晚
4/10 很差
Rodelyn
商务旅客
2025 年 5 月 19 日
不满意:住宿条件和设施,清洁度
Room smells like puke.
Rodelyn
2025 年 5 月入住 2 晚
6/10 一般
CRYSTAL
与配偶出行
2025 年 5 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bed was hard as a rock, very very uncomfortable for the amount of $$ you spend to stay there!
CRYSTAL
2025 年 5 月入住 3 晚
6/10 一般
Goolam Khalid
与家人及幼儿出行
2025 年 5 月 16 日
The best part about this hotel is location! It truly is so convenient staying right near the mall especially if you are visiting the waterpark. However the room is clearly aged and the reception staff weren’t very welcoming or friendly, whenever I had question they weren’t very forthcoming. The cleaning ladies and valet always had a smile though!
Goolam Khalid
2025 年 5 月入住 3 晚
2/10 糟糕
Joceyn
2025 年 5 月 14 日
不满意:住宿条件和设施,员工和服务
We had a dead mouse in the room the first night. We were offered an upgrade however the room was not ready until mid day the so we had nowhere to go. No manager followed up with us. very disappointing.
Joceyn
2025 年 5 月入住 2 晚
10/10 超赞
angela
2025 年 5 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
The hotel is as I remember it from when I was a kid. Not much has changed but it’s been well maintained. The theme rooms are fun. We stayed in the western theme. The room slept 4 comfortably. The beds were comfortable.
angela
2025 年 5 月入住 1 晚
8/10 还可以
Troy
与家人及幼儿出行
2025 年 5 月 14 日
满意:员工和服务
For the first night and day, there was no hot water, apparently a plumbing issue, was an inconvenience.
Hotel quickly made up for with $60.00 voucher to the restaurant. lots of smoking and drug activity at the main entrance.
Troy
2025 年 5 月入住 2 晚
10/10 超赞
Len
与配偶出行
2025 年 5 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff and service. Feels nicely partitioned from mall even though it's right there.
Len
2025 年 5 月入住 1 晚
10/10 超赞
Irene
与家人出行
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really like the fact that the hotel is in the mall so I don’t have to go outside for the whole time I’m in Edmonton. Kids love the waterpark and galaxy land. The food court is great and having TNT in the mall is awesome! Very professional and welcome hotel staff. However, the hotel is quite dated and the beds are getting old. Mattresses should be changed.
Irene
2025 年 5 月入住 2 晚
10/10 超赞
Niveen,Waterloo
与家人出行
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Family friendly
Niveen
2025 年 5 月入住 2 晚
10/10 超赞
Jesse
2025 年 5 月 12 日
满意:住宿条件和设施
Good service
Jesse
2025 年 5 月入住 1 晚
10/10 超赞
Xiuyue Susan
与家人出行
2025 年 5 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful experience.
Xiuyue Susan
2025 年 5 月入住 1 晚
6/10 一般
Nicole
与家人及幼儿出行
2025 年 5 月 12 日
满意:服务设施
不满意:住宿条件和设施
It was a fun experience but the Polynesian room opened in 1986 and really no updates have been done since, or so it seemed besides adding a newer TV. I’d like to try another theme room that’s a bit more current next time. Given the cost ($1000 for 2 nights) I was expecting a bit more. Also seemed like a lot of questionable guests staying at the hotel. We rode the elevator 6 times and 4 of those times had guests who were clearly on drugs or intoxicated (daytime).
Nicole
2025 年 5 月入住 2 晚
4/10 很差
Miranda
与家人出行
2025 年 5 月 12 日
满意:服务设施
不满意:住宿条件和设施,员工和服务
My sister and I arrived and were “upgraded” to a theme room. It meant instead of two queens we got a King and a Day Bed. There was a huge soaker tub in the middle of the room. When we went to have a soak, the hotel had no hot water. The day bed wasn’t a bed. It was a storage shelf with padding and blocked the path from the bed to bathroom which resulted in some stubbed toes and would be a real hazard for anyone with mobility issues. I’d be surprised if it met fire code. Recommend sticking to the basic room here if ever offered an upgrade and avoid the insane prices of these theme rooms.
Miranda
2025 年 5 月入住 1 晚
10/10 超赞
Rupinder
2025 年 5 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Everything is Excellent and great for kids have so much things to do …
Rupinder
2025 年 5 月入住 4 晚
4/10 很差
Crystal,Mayerthorpe
与家人出行
2025 年 5 月 10 日
不满意:住宿条件和设施
For the Price of a very basic theme room was Extremely expensive for what you got. Room was definitely in need of some repairs to taps and sinks. But wanted kids to have experience. However for the price we would have been better driving few blocks and having much better room quality.