This is a very bad housing experience. When I went to the Novotel counter to check in, the counter staff told me that they could not find any of my reservations. I immediately wrote to hotels.com that evening. One hour before I expected to check out, I finally received a reply from hotels.com. He said my booking and payment records showed that everything was fine, so the problem was in Novotel. When I check out, I indicated to the counter that as a customer who has successfully booked and paid, the system could not find his name when checking in, which caused the customer to doubt whether he was arriving the wrong hotel or the wrong date was a very bad housing experience. I need a formal written document telling me why the case be occurred? The reply from the Novotel counter manager is “I have clearly told you that this is a problem with the hotels.com system, we are just the receiving end.” I still want to request hotels.com think about your advertisements are marked with “After reservations, no confirmation, and quick check-in”. Look at my case, I have to dealing with my reservation status all night and I could not sleep well. I want your explanation what is going on with your booking system in my case and you must pay compensation.
No responsiveness - cancelled our entire booking at NO request. They were totally uncapable of communicating via phone oir email - which makes it impossible for foreign travellers to speak to someone about their upcoming stays.
AVOID AT ALL COSTS!
Marianne Aloysius
2024 年 6 月入住 2 晚
10/10 超赞
Tahir
与家人出行
2024 年 6 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Tahir
2024 年 6 月入住 3 晚
10/10 超赞
Patricia
2024 年 6 月 16 日
满意:清洁度、员工和服务、客房舒适度
Prima voor een enkele overnachting
Beetje ouderwetse inrichting, maar netjes en schoon. Prima bedden, ruime kamer met kleine koelkast en koffie/thee faciliteiten. Helaas wel met een waterkoker, die er ook redelijk oud uitzag dus niet gebruikt.
Patricia
2024 年 6 月入住 1 晚
8/10 还可以
Paul
2024 年 6 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Paul
2024 年 6 月入住 1 晚
4/10 很差
真实旅客
与家人出行
2024 年 6 月 10 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Novotel Eindhoven stay 8 & 9 June
1st, safe did not work in the room, which was important to us as wanted to leave passports in safe place whilst travelling around Holland. Reception just said it's broken and no one to deal with it, sorry!!!
2nd, unable to book seats for dinner in the hotel we were booked into due to large booking of 40!!! on both nights we were staying. We had to go out to eat
Lastly the noise in the hotel due to a large group booking, taking part in a footbalm tournament. Kids running in and out of bar area making lots of noise, running up and down the bedroom corrider keeping us awake.
Would not stay again.
真实旅客
2024 年 6 月入住 2 晚
6/10 一般
Nellah
2024 年 6 月 8 日
Nellah
2024 年 6 月入住 1 晚
10/10 超赞
Katarzyna
与家人及幼儿出行
2024 年 6 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Great stuff, nice and clean rooms
Katarzyna
2024 年 5 月入住 1 晚
10/10 超赞
Laura
2024 年 5 月 30 日
Laura
2024 年 5 月入住 1 晚
8/10 还可以
Inmaculada
商务旅客
2024 年 5 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Recomendable
Hotel con encanto
Tranquilidad y bien equipado
Inmaculada
2024 年 5 月入住 1 晚
10/10 超赞
Jimmy
与家人出行
2024 年 5 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Franchement très bon séjours je reviendrai pas facile qu’on c’est pas trop parler anglais mes ça va quand même
Jimmy
2024 年 5 月入住 2 晚
8/10 还可以
Matteo
与家人及幼儿出行
2024 年 5 月 1 日
满意:住宿条件和设施,服务设施
Located close to Eindhoven airport, it's very useful if you have to catch a flight on early morning.
Matteo
2024 年 4 月入住 1 晚
2/10 糟糕
Kajanan
2024 年 4 月 24 日
Kajanan
2024 年 4 月入住 1 晚
10/10 超赞
Willem
与家人出行
2024 年 4 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Net hotel tussen snelweg en vliegveld.
Willem
2024 年 4 月入住 1 晚
10/10 超赞
Jane
2024 年 4 月 2 日
Jane
2024 年 3 月入住 1 晚
10/10 超赞
Sau kuen
2024 年 4 月 2 日
Sau kuen
2024 年 3 月入住 1 晚
8/10 还可以
Martijn
2024 年 3 月 24 日
满意:员工和服务,清洁度
Niet handig om te voet vanuit het vliegveld te bereiken