“This is a very bad housing experience. When I went to the Novotel counter to check in, the counter staff told me that they could not find any of my reservations. I immediately wrote to hotels.com that evening. One hour before I expected to check out, I finally received a reply from hotels.com. He said my booking and payment records showed that everything was fine, so the problem was in Novotel. When I check out, I indicated to the counter that as a customer who has successfully booked and paid,……
