The hotel staff was great. But we had zero AC in our room, it was so hot, and they did not fix it while we stayed. It was miserable. I asked for a discount, considering we barely slept due to the heat. But they never responded to my multiple requests. The hotel staff was amazing, and if the AC had worked, it would have been a 5-star experience. However, not having air conditioning in your room in Texas is not a good experience.