2/10 糟糕
Sheila
2025 年 8 月 18 日
满意：住宿条件和设施，清洁度
不满意：员工和服务
There was a horrible incident in the lobby at breakfast time between the staff and guests. The staff argued not only with my guest but with other guests in the lobby in front of children. The staff almost got into a fight with another guest. The front desk employees had to separate them. Then the front desk employees started arguing with my guest. The hot tub didn't work, our air went out or froze up in the middle of the night. The hallways were horribly hot. The prices went up for some kids sporting event. All of that being said, it was the way we were treated in the lobby that morning was the reason for my negative review. It was very unprofessional and unacceptable. We will not stay at this hotel again.
Sheila
2025 年 8 月入住 1 晚
