I was not informed that their indoor pool was closed. That is the reason I chose this hotel over the others was for the indoor pool. When I asked staff I was abruptly told I could go stay somewhere else. Thought that was rude to say. I also asked if he would discount the price he said that people who book on Expedia already receive a discount. The other 2 workers that I encountered were very nice and pleasant and helpful.
真实旅客
2021 年 6 月入住 3 晚
2/10 糟糕
真实旅客
与家人出行
2021 年 6 月 1 日
不满意:员工和服务、服务设施、住宿条件和设施
The outside doors allowing access to the rooms are completely broken, and dont even shut. So the hotel is not secure in any way. They were like this during our last stay last year, and we assumed it was a temporary malfunction. Clearly the hotel has no intent to fix it. The hot tub was also out of commission, and per the front desk had been for weeks, with no indication of getting it fixed.
真实旅客
2021 年 5 月入住 4 晚
2/10 糟糕
真实旅客
团体旅客
2021 年 5 月 22 日
满意:清洁度
不满意:住宿条件和设施
Run down with bad need of updates
Parking spots with receptacles were limited
Entrance doors security didn’t work, one stayed propped open with a rock and another was locked so you had to go to the front of the building
No exhaust fan
Carpet was ripped
Toilet was loose so it rocked back and forth
真实旅客
2021 年 5 月入住 5 晚
2/10 糟糕
Christopher
2021 年 4 月 12 日
不满意:客房舒适度,员工和服务
Worst experience ever
I wasn’t even able to access my room. There was some problem with the room and they had no others. I had to find another hotel at 9:30 at night. I was also charged in full by the hotel so I paid twice. There was no manager on site and never even heard from them after.
Christopher
2021 年 4 月入住 1 晚
6/10 一般
Shelby
与家人出行
2021 年 4 月 11 日
In need of upgrades and remodeling
Older hotel. They have done some renovations. Paid extra for pool side room but the patio was super hot and my view of the pool was blocked by fake plants. Temperature adjustments needed throughout the property. Lots of repairs needed. Staff was friendly.
Shelby
2021 年 2 月入住 1 晚
2/10 糟糕
Amy
与家人出行
2021 年 4 月 11 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amy
2021 年 4 月入住 1 晚
4/10 很差
真实旅客
2021 年 4 月 10 日
真实旅客
2021 年 4 月入住 2 晚
8/10 还可以
dylan
2021 年 3 月 29 日
dylan
2021 年 3 月入住 2 晚
8/10 还可以
真实旅客
2021 年 3 月 29 日
满意:服务设施,员工和服务
真实旅客
2021 年 3 月入住 2 晚
6/10 一般
Ginger
与家人出行
2021 年 3 月 28 日
满意:员工和服务
不满意:住宿条件和设施
Ginger
2021 年 3 月入住 1 晚
4/10 很差
Tim
与家人出行
2021 年 3 月 28 日
不满意:清洁度、住宿条件和设施、客房舒适度
Never again
The door to the building had the card reader ripped off so anyone could enter the light over the door was broken there were staples sticking out of the carpet we woke up to ants everywhere
Tim
2021 年 3 月入住 1 晚
4/10 很差
真实旅客
2021 年 3 月 27 日
真实旅客
2021 年 3 月入住 1 晚
10/10 超赞
真实旅客
与配偶出行
2021 年 3 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really enjoyed that this hotel books to people 18 and older. I’m 19 and I was so happy to be able to book a room. I took my boyfriend to Erie for the weekend for his birthday and it was so amazing. No complaints from me!
真实旅客
2021 年 3 月入住 2 晚
6/10 一般
真实旅客
团体旅客
2021 年 3 月 16 日
满意:客房舒适度
不满意:员工和服务
Need better service
Location was good. Was not happy about the rooms. There were ants in the first room,the moved us to another room and there were ants there also. Not as many. We ended up going and buying spray and resolved the issue. Housekeeping did not replace coffee and tea. We had to ask daily for them. Only had tea 2 days, because front desk didnot have. They said they would have some delivered to the room, and that didn't happen.
真实旅客
2021 年 2 月入住 3 晚
4/10 很差
真实旅客
2021 年 3 月 15 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
真实旅客
2021 年 3 月入住 1 晚
6/10 一般
Kerry
团体旅客
2021 年 3 月 14 日
满意:客房舒适度,住宿条件和设施
The first room offered had the heat on and it was uncomfortable. The window unit would not turn to air only heat. No wall thermostat. I called the front desk and the lady that answers was very nice and apologized and offered to send a repair man. I replied with a thank you and said we were leaving for dinner, perfect timing. Then I mistakenly joked that noone better touch my stuff. I laughed and even said I was joking. The lady then offers a whole new room. No worries. Haven't unpacked yet. I go to exchange keys to find that the lady at the front desk was very offended and had the owner present to tell me how offended they were by my joke. My bad. New room has ants all over table and in bathroom. I was nervous to say anything about it at this point. Went to the pool and got drunk. All in all not bad
Kerry
2021 年 3 月入住 1 晚
6/10 一般
Cynthia
2021 年 3 月 10 日
满意:清洁度、住宿条件和设施、客房舒适度
Front desk mess up
Bit of confusion when checked in. Someone beating on door saying it was their room. Then someone from front desk came to room and said it was suppose to be vacant. Our keys didnt work. First day was a mess.
Cynthia
2021 年 3 月入住 1 晚
6/10 一般
真实旅客
与家人出行
2021 年 3 月 9 日
满意:员工和服务,清洁度
Room was clean, staff was courteous and friendly. Several exterior doors to the building were non-functioning and/or busted up.
真实旅客
2021 年 2 月入住 1 晚
2/10 糟糕
chris
与家人出行
2021 年 3 月 8 日
不满意:清洁度、员工和服务、客房舒适度
chris
2021 年 3 月入住 1 晚
4/10 很差
真实旅客
与家人出行, 商务旅客
2021 年 3 月 8 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The outside was very dated with paint peeling off he doors. Our room also had small black ants everywhere that got into all of our leftover food we wound up having to throw away.
真实旅客
2021 年 3 月入住 1 晚
8/10 还可以
Carrie
与家人出行
2021 年 3 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Carrie
2021 年 2 月入住 1 晚
10/10 超赞
Tim
2021 年 3 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pool people
Pool people out there late and there kid running down the hallway,yelling by pool late after 11 pm, still a good time
Tim
2021 年 2 月入住 2 晚
2/10 糟糕
真实旅客
2021 年 2 月 28 日
真实旅客
2021 年 2 月入住 1 晚
4/10 很差
真实旅客
与家人及幼儿出行, 与家人出行
2021 年 2 月 27 日
不满意:员工和服务、服务设施、住宿条件和设施
The front desk staff person was rude. The hot tub water was brown and also no towels at the pool. The heater in our room was falling apart so every time it came on it make a loud noise and the windows were so bad that the wind was actually moving the curtains. Never stay again!! The only perk was the manager was very nice and helpful and offered to take one room off of our one night stay which helped.
真实旅客
2021 年 2 月入住 1 晚
6/10 一般
Grace A
与家人出行
2021 年 2 月 25 日
满意:清洁度、员工和服务、客房舒适度
Last stay in Erie
Employees very nice & helpful. 1st night loud party, screaming & yelling in the hallways. 2nd night a couples loud fight in the hallway on the 2nd floor. This was during the week.