Stay was as expected for the price point. Clean and comfortable with a continental breakfast. Indoor pool was nice for traveling with the kids during the rainy cold, months.
We had a horrible experience checking in and the staff member that assisted us should really be taught some basic manners and acquire some common sense. My family was traveling northbound for a soccer tournament. I had made the reservation and was planning on being there but ended up staying back for work. The reservation was under my name. My husband tried to check them in but because I was not present, he was not able to. My family had to wait for over two hours. The receptionist didn’t have enough common sense to see that this was a cold, hungry, tired family that had all the information needed to check in but because I was not present, would not allow them. When I was able to step away from work to return my husband’s call, she simply asked if I was the person whose name the reservation was under and if my family could check in and that was the end of the matter. Absolutely ridiculous. Never, ever in all my years of traveling has this happened. Countless time I’ve stayed in the car with the kids while my husband checked us in even, if the reservation was under my name. Furthermore, the receptionist wouldn’t even allow my kids to go hang out with their other teammates who were already checked in without issue. All that aside, she could at least approached my family with more empathy and compassion.