We were put in a smaller room than what we paid for. When we were given the room we paid for, the pullout bed was literally sticking out of the couch because it was broken. My family tried to make the best of it, but with the pullout bed being broken, globs of mystery substance on the couch, blood stains on the cushion, and white stains on the bedding, it was clear that the hotel was unsafe and unsanitary. We were forced to find somewhere else for the night and refused a refund.