Title: Terrible Check-in Experience – Unhelpful Staff and Poor Management
I had a terrible experience at this hotel. When I arrived late at night after a long road trip, I was denied check-in due to a system issue on their end. Instead of offering any assistance, the staff told me I had to wait for an hour before I could get a room to rest.
Despite my exhaustion, they refused to let me use the restroom, which was extremely inconvenient. When I asked to speak with the manager, they did not allow it. I even told them that I didn’t want to leave a bad review, but the employee coldly responded, “You can write whatever you want.”
This level of customer service is unacceptable. I do not recommend this hotel to anyone.