4/10 很差
Ashley
商务旅客
2025 年 5 月 6 日
不满意：员工和服务、服务设施、住宿条件和设施
I reserved a room with Expedia the day before for 1 night. After several hours of driving, the check in process was simple. I arrived around 7pm, checked in, and got settled in the room. I called the front desk a little while later and asked if we could have a late check-out at 12pm and the same man told me yes. Fast forward to 11am the next day..desk clerk calls my room with an attitude, asking if we are leaving the room. I told her we had asked for a late check-out for 12pm and was told yes. She says it wasn't given (?) or noted. I told her that the clerk who checked us in approved this and she says "regardless it wasn't approved" and hung up on me. We got ready and went down to check out. I stood at the front desk for a while and no one came out to greet me nor helped to check out. I left key cards and walked out. 2 housekeepers were in the lobby and didn't offer any help either.
Ashley
2025 年 5 月入住 1 晚
