2/10 糟糕
Kimberly
与家人出行
2025 年 8 月 11 日
不满意：清洁度、员工和服务、服务设施
I was told when I booked the room, even though I chose the room the computer can change it, I paid for a king deluxe Canal view. I got a queen Street view, I was told while I was yelled at that. There is nothing I can do. They will not give me a discount when staff is comfortable enough to yell those things at you in front of other guest that says the company is comfortable with that treatment from the staff,as long as they make their money, if you read reviews the negative reviews mainly State the same problem you book that room with the canal and they’re put you in another claiming it’s the same price, of a street view room. It is a deceptive practice that apparently they’ve been getting away with for years, any place you stay you pay more for a water beach or sea view.as a business owner, I would never let any of my employees yell at someone who chooses to spend their money in or on or at, Whatever I’m associated with. I will confront the issue myself if need be my second night my bed was replaced with a king bed.but being treated so disrespectful by staff in front of other guest, it’s just not a place that I would recommend for any of my organisations or associates to stay when they visit Fenwick Island
Kimberly
2025 年 8 月入住 2 晚