The room was okay. Pretty big so plenty of room to open and live out of cases for a few days. Breakfast was basic but fine, although would recommend getting breakfast in Florence itself somewhere.
We arrived and the aircon wasn’t working, and this couldn’t be repaired so we were left with a fan. Luckily, there was a fair sized gap between the window and frame so there was no issue with overheating and instead there was a draft. Luckily we had ear plugs, so the lack of soundproofing to the outside (and the other rooms in the hotel) was not too much of an issue, however, if we were without plugs then noise would have been horrendously bad.
Unfortunately, the biggest issue was outside the hotel. The street the hotel is on is obviously one frequented by drug users. We stayed for 4 nights, and 3 of these nights included passing people only a matter of meters from the hotel door smoking something stronger than marijuana. On one night, 2 people were preparing heroin literally on the doorstep of the hotel and we had to step over them to get in (i.e. syringes ready on the doorstep).
Avoid for this reason. Expedia should really consider removing this hotel from the website. Not the hotel’s fault, but the street is clearly not suitable for travellers, especially those with families and the hotel should speak with local authorities to see what they can do to mitigate this. A minimum would be for the building to have security on the door.