The shower is not good in the bathroom, the water pressure is small and not stable in terms of temperature. In the end, they charged me without my confirmation on the bill before I checked out, caused one item wrong and they needed to cancel it by emailing to the bank which lead to longer time of checking out, this is completely not professional and I did complained on it based on the wrong process of using my credit card, but they don't care about my feeling, I can felt that. I will not recommend people staying in this hotel even thought it is in a good location, because you can find a lot of hotels around!
liying
8/10 还可以
Katherine,Taiwan
2014 年 8 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
離車站算近
在有歷史的城中算是不錯的旅館,位在一個巷弄中,初到時不太容易找到,不過熟悉後算是相當方便的位置
Katherine
10/10 超赞
Laurent
与配偶出行
2025 年 4 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hôtel idéalement situé. Personnel très agréable et attentionné. Chambre très spacieuse et propreté irréprochable.
Laurent
2025 年 4 月入住 4 晚
10/10 超赞
Kara
与家人出行
2025 年 3 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous Stay! Walk to Duomo in under 5 mins. Near all the busy Piazza’s with many dining options. The staff and service we received was impeccable. Particularly, Francesca welcomed us, gave us a tour of the hotel, and showed us to our rooms. Victoria and Alina at breakfast were very warm and accommodating. The included breakfast had many hot breakfast options and, in addition, also came with a beautiful basket of breads, croissants and jams. There front desk staff was friendly and available to help with anything we needed. Enjoyed the massages too. Would highly recommend!
Kara
2025 年 3 月入住 5 晚
10/10 超赞
BRUNO
2025 年 2 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
BRUNO
2025 年 1 月入住 4 晚
10/10 超赞
Yawen
与配偶出行
2025 年 2 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had a really good experience at the hotel, staffs are nice, SPA is good
Yawen
2025 年 1 月入住 4 晚
10/10 超赞
Daisy
团体旅客
2025 年 2 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Fantastic hotel, great location - 10 min walk from all the key tourist areas. Amazing spa and fitness facilities (reformer pilates and gym). Room very spacious and clean.
Daisy
2025 年 1 月入住 3 晚
10/10 超赞
Debra
与家人出行
2025 年 2 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were amazing!
Debra
2025 年 1 月入住 7 晚
10/10 超赞
Corinne
2025 年 1 月 26 日
Corinne
2024 年 10 月入住 2 晚
10/10 超赞
Luis Fernando
2025 年 1 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great time
Luis Fernando
2025 年 1 月入住 4 晚
2/10 糟糕
Manuel
2025 年 1 月 7 日
Manuel
2024 年 12 月入住 1 晚
10/10 超赞
Igor
与家人及幼儿出行, 与家人出行
2025 年 1 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel with friendly and helpful staff. Excellent location .
Igor
10/10 超赞
Yigal
2024 年 12 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect location great service
This is our third time staying at this hotel. The service, attitude and location are simply perfect.
Yigal
2024 年 12 月入住 4 晚
10/10 超赞
Byung,sarastoga
2024 年 12 月 23 日
Byung
2024 年 12 月入住 2 晚
10/10 超赞
Peng
与家人及幼儿出行, 与家人出行
2024 年 12 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Walking distance to all the sightseeing places in Florence. Friendly staff, especially Lucia at the front reception office, makes the stay memorable! Lucia gave us a quick overview of Florence including the museums, the parks, the restaurants and the Christmas market. This is beyond my past experience at any hotels including Ritz and Conrad which are known for the high quality of services. Thank you!
Peng
2024 年 12 月入住 1 晚
10/10 超赞
Al Yazia
2024 年 11 月 21 日
Al Yazia
2024 年 10 月入住 3 晚
10/10 超赞
Sharena
2024 年 11 月 17 日
Sharena
2024 年 10 月入住 3 晚
10/10 超赞
Joni,Monaca
与家人出行
2024 年 11 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel! Beautifully decorated but what made the difference was the staff. From check in, to porter, to breakfast attendants, everyone went out of their way to welcome you and offer thoughtful suggestions. Don’t think twice, stay at this hotel.