Our room had a vile smell of sewage the entire four nights we stayed. We would come back to our room and the the odor was so bad it made all of us nauseous. We made them aware of the situation after the first night and asked to be compensated for the major discomfort. They did not offer to change the room it is likely the hotel was full. We are certain the management rented us the room, fully knowing the problem. My teenage children did not want to stay in the room and complained the entire four days. We all dreaded going back to the room fearful of the wall of offense odor as soon as we would open the door. There is a recent review of the same hotel about a month ago from a traveller, Andrea Capaciolli on Feb. 2025 who stayed in the same room called the Massacio and had the same major sewage issue and they did nothing for him either. We came home to Vancouver and our luggage and clothes still wreaked of sewage...Shame on this establishment for renting this room. It is an unacceptable business practice. We were able to go into the room next to us and it did not have the same issue so it is is specific to the room. Also the morning we were leaving we saw a plumbing truck parked right out front of the hotel...We were advised by Andrea (the caretaker) that the owner would call us after the trip. Crickets... Don't let the rating fool you or you may be stuck with a horrible smelling room and a hotel that does not care.
Joseph
2025 年 3 月入住 4 晚
2/10 糟糕
Lauren
2025 年 3 月 31 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Jnable to find location and would not answer phone, so had to make last minute accomodations elsewhere, unclear if really a location or front, DO NOT RECOMMEND
Lauren
2025 年 3 月入住 2 晚
10/10 超赞
claudia
2025 年 3 月 30 日
claudia
2025 年 3 月入住 2 晚
4/10 很差
Phan,Repentigny
与家人出行
2025 年 3 月 29 日
Nice place and surroundings, but some issues with elevator and hot water when we were there.
Phan
2025 年 3 月入住 1 晚
10/10 超赞
Marie,Palm City
与家人出行
2025 年 3 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location to all walkable sites. Rooms were clean and staff was pleasant and very helpful. Would stay again
Marie
2025 年 3 月入住 1 晚
10/10 超赞
Jamee
2025 年 3 月 25 日
Jamee
2025 年 3 月入住 2 晚
8/10 还可以
Marianne
2025 年 3 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is quiet, clean and only 2 streets away from Duomo Cathedral. The hallway going to the elevator can use some interior designing to make it more presentable, but I liked that once you get out of the elevator, the rooms are renovated and clean. Bathroom is is renovated and clean. I want to suggest air freshnera Staff in check-in counter is very nice too.
Marianne
2025 年 3 月入住 1 晚
8/10 还可以
nadya
2025 年 3 月 21 日
nadya
2025 年 3 月入住 2 晚
4/10 很差
Phan,Repentigny
与家人出行
2025 年 3 月 16 日
满意:清洁度
不满意:住宿条件和设施
We had issue with hot water (no hot water for 2 days), room was clean and nice. Walking distance to everything. The day we left, the elevator broke down on the group in front of us and they were no one at the reception that day. They have a parking service with garage close by, that was covienient.
Phan
2025 年 3 月入住 1 晚
10/10 超赞
Torres
2025 年 2 月 16 日
Torres
2025 年 2 月入住 1 晚
10/10 超赞
Maria
与家人出行
2025 年 2 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
El lugar es muy limpio, bien ubicado a solo unas cuadras de la estación del tren Novella. La ubicación está en el centro muy cerca del Duomo y de varios restaurantes.El único problema es que hay otra residencia de la época 6 en la misma calle y cuando llegamos no había nadie en la recepción. Se recomienda que pongan en la dirección que el hotel está a la par del restaurante donde se sirve el desayuno como referencia y sea más fácil la ubicación.
Maria
2025 年 2 月入住 2 晚
8/10 还可以
Visitacion
2025 年 2 月 7 日
Visitacion
2025 年 1 月入住 2 晚
6/10 一般
Virginia
与家人出行
2025 年 2 月 3 日
满意:住宿条件和设施,清洁度
Virginia
2024 年 12 月入住 1 晚
4/10 很差
真实旅客
与家人出行
2025 年 1 月 31 日
不满意:员工和服务
Não tinha ninguém na receção para o check-in nem recebi mensagem alguma da parte do hotel.
Na wc só tinha 2 rolos de papel higiénico para 3 pessoas e 2 noites de estadia ( nem foi reposto). O shampoo era em saquetas de plástico individuais. E só tinha 3 para as 2 noites.
Ao lavar as mãos e ao tomar duche o chão da wc ficava todo molhado. O Wi-Fi era péssimo. Pouco funcionava.
真实旅客
2025 年 1 月入住 2 晚
10/10 超赞
ALMAS,LAUREL
与家人出行
2025 年 1 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing location right next to the cathedral. The room was spacious with an old vibe. The staff was helpful.
ALMAS
2025 年 1 月入住 2 晚
4/10 很差
Huai-an
2025 年 1 月 4 日
Huai-an
2024 年 12 月入住 3 晚
8/10 还可以
Matteo
商务旅客
2024 年 12 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ottima sistemazione, posizione buona, struttura ben curata ed ottima colazione. Da tornare sicuramente
Matteo
2024 年 12 月入住 2 晚
10/10 超赞
Ana
与家人出行
2024 年 12 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved it! The staff is super nice! The rooms are really pretty and clean, ours specifically was pretty big. The location is amazing, we walked everywhere easily and the valet parking took our car when we arrived and brought it back when we left. The breakfast is also really really good.
Ana
2024 年 12 月入住 2 晚
10/10 超赞
Tracy
2024 年 11 月 8 日
Tracy
2024 年 10 月入住 2 晚
10/10 超赞
Susana
与配偶出行
2024 年 11 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fue una estancia increíble, fueron muy amables, nos proporcionaron mucha información
Susana
2024 年 9 月入住 1 晚
8/10 还可以
Joseph
2024 年 11 月 4 日
满意:服务设施,员工和服务
Difficult to find since there are 2 hotels with the same address #6. Breakfast is excellent in the next door restaurant with breakfast vouchers. Charming 600 yr old monastery turned into this 7 unit hotel on the 3rd floor. Staff very enthusiastic and helpful at check-in. Guest relation not on property 24/7, but accessible by phone…not sure how prompt since we did not need emergency services. Good bed, good A/C, good bathroom. Cleanliness rated low because of spider webs on the ceiling and visible dust on ceiling light fixture. We slept well because of the quiet room and the comfortable bed.
Joseph
2024 年 10 月入住 4 晚
10/10 超赞
Hiroko
2024 年 11 月 4 日
Hiroko
2024 年 10 月入住 2 晚
8/10 还可以
William
与家人出行
2024 年 11 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was very nice, good space, clean and nice bathroom.
Getting to the property was a little harder and we had to call to find the entrance. The main door is difficult to find. They did provide access to a lift, which (luckily) had just been repaired - carrying 70kg of luggage up the dark steep stairs would not have been fun!
Staff were attentive and very helpful, providing some good food recommendations.
Property is in great location, walkable from the main station and to all attractions.