Location, location, location! This place is in between the Duomo and Santa Maria Novella and is literally next door to the Medici Chapel and Casa Martelli. Location can't be beat!
Breakfast every morning was well stocked, with lots of variety, and nice staff. The hotel staff was basically almost never there, but the one time we caught Luca at the desk and.paid the city tax, he was a wonderful and kind persob.
Downsides - the place has an odor! This has been mentioned in other reviews. Our particular room wasn't bad, but the common area near the elevator and reception and presumably the rooms on in that area have a very unpleasant smell.
Another downside, the rooms need a deep clean. They did change out sheets and towels and cleaned the bathroom daily, BUT the duvet that was on our bed (between 2 flat white sheets) was filthy with stains and evidence of past bedbug activity. We didn't see any bedbugs on the mattress, but the brown spots and blood dots all over the maybe never before washed duvet tell a story - gross! Also, chandellier above the bed is caked in dust.
What can you do? The pros outweighed the cons, but with just a deep cleaning and figuring out their odor issue this place could be a real winner. With the location they have, I guess they don't have to put in that extra effort which is too bad.