This property is not a hotel, it is just a building recycled into rooms for tourists without any attempt of providing good service for paying customers. If you book this place you are expected to make arrangements with the people in charge, tell them when you are planning to arrive and fix an appointment in order to check in and get access to the room you paid in advance, As soon as I understood this, I tried to cancel my booking but all my attempts were disregarded by both the people at Soggiorno Battistero and Expedia itself, even if I was a VIP customer. The information in the Expedia website is misleading, plain false bit apparently they don't care much, even if you let them know about it.