This place is TERRIBLE. I can’t believe I spent money to stay here! I’ll break down the review into segments:
Check in/customer service: Prepare to wait 30-60 min in line when checking in, or if you have a question, or something is wrong with your room. There is one office that serves this hotel along with the 4 other Hollywood Beach Hotels. There are 2 people working to check in people from 5 hotels, and spend about 15 minutes on each person checking them in.
Room: DIRTY!! Bugs!! I had to ask my room to be switched because I found a bug on my mattress. While my second room’s mattress was clean-ish, there were drain flies in my room, and in the morning I was greeted by a cockroach on my door. My HVAC wasn’t working in my room, so I had to spend even more time waiting for someone to come fix it.
Safety: As a woman traveling solo, I take notice when things feel unsafe. The doors of this hotel open to a courtyard where “breakfast” takes place in the morning (more on that later). There is a gate to this courtyard that is open all the time, so literally anybody walking by this hotel can come in and hang out in the courtyard right next to our doors. These doors don’t even close or seal completely, you can see daylight through the sides of the door. (Probably how that cockroach got in.)
Breakfast: OMG. The trash stays out all day- the breakfast trash is currently strewn around the courtyard. This breakfast was so disgusting, plastic bowl full of nasty hard boiled eggs.