I wish I could give the Comfort Inn & Suites in Deerfield Beach zero stars, because this place is an absolute disaster. We paid for a double double room with an “ocean view,” and let me tell you, the only view we got was of a grimy side yard featuring a beat-up white work van. Ocean? Not even a hint of it. False advertising at its finest.
We checked in on Thursday and checked out on Sunday, and in that entire time, our room didn’t get serviced once. Not a single time. I called Friday night to ask why, and the front desk casually informed me that housekeeping is “by request only.” Fine. I requested service for Saturday, left the room at 10 a.m., and dragged myself back after an exhausting day at midnight—only to find the room exactly as we left it. Trash overflowing, no clean towels, beds unmade, nothing touched. I had to go to the front desk myself to beg for towels and a trash bag just to deal with the mounting pile of garbage. This isn’t some cheap Airbnb where you expect to fend for yourself—this is supposed to be a hotel!
The poor old guy at the front desk seemed overwhelmed, and I almost felt sorry for him, but that doesn’t excuse this level of incompetence. If you’re charging people for a hotel stay, at least pretend to provide basic service. Save your money and avoid this dump at all costs. The staff was pleasant and the front office clerk said she would give us “2000 points” for a credit on another stay. I have yet to receive an email confirming that.
