I checked in yesterday (02/23) around 6 PM and discovered a bed bug at 10 PM. Upon stripping the bed, I found three more, as shown in the attached files.
When I reported this to the front desk, I was told there were no other available rooms and no staff to change the bedsheets. Instead, I was offered the option to go to the 4th floor, retrieve fresh linens, and make my own bed: while being told that bed bugs are "normal." I don’t know what cleanliness standards the Holiday Inn upholds, but let me be clear: bed bugs are not normal. They are a health hazard and a major vector for Lyme disease, a serious illness with no cure.
The dismissive attitude and lack of proper handling made it clear that this hotel should not be open to the public. Left with no other choice, I was forced to book an Uber and relocate to another hotel at 3 AM: an outrageous and unsafe situation, especially for a woman traveling alone.