This place is ran by some of the rudest people you’ll ever come across in the hospitality business.
My family of 7 arrived here after a long day of traveling at around 2:30am. When I went to the front desk i immediately knew it wasn’t going
To be good based on the facial expressions the gentleman was making when I told him I had two rooms reserved.
Long story short, don’t rent their penthouse suite that they describe on their site as “apartment style with two bathrooms and sleeps 7”. When we got to the room, which I paid double the amount of the other room I had which had 2 full beds, we were surprised to find the room had one very small bathroom, and only 2 FULL BEDS! Upset, I hurried back down to the office because he said he closed at 3am, only to get to the bottom of the steps and step in a homeless persons crap! That really set me off.
When I get down there, obviously feeling lied to, I told him we need switched into another room so we can go to bed, and he proceeds to tell me I had to wait till 9am when the manager got there. He wouldn’t do anything for me. Needless to say, we left there, I filed a dispute with this place and we stayed at Margaritaville for 4 times the amount of money, but had the best vacation we ever have had. Stay away from this place at all costs!