The surrounding property and hotel/pool property were older, but clean. The outdoor pool area was nicely decorated and maintained. The rooms were older in style (1970s/80s), but were overall clean. The staff was cordial and polite, but not truthful, which is why I gave it an average rating. They requested a $10 cash deposit as a way to ensure that I would return the hotel key at check-out. I was told that someone would be at the front desk by 9:30 am to check me out. When my family and I arrived at 9:35 am, no one was there. There were two other families waiting to check out as well. One guest called the number posted on the front office door which stated the office hours starting at 9:30 am. The front office worker answered the call, saying he would arrive by 10:00 am and offered no apology or explanation. By the time he arrived, four families were waiting to be checked out. None of us could get our deposits back if we were to leave the keys in our rooms. One family had been asked to put down $20/key and they had 2 keys. If it is standard practice for the front office worker to be late, they need to change the hours posted on their sign. Otherwise, it appears they are hoping guests will have to leave before a worker arrives at the front desk, and then they have just made at least $10 cash or more depending on how many guests have to leave early. My two girls had also wanted to swim at 9:30 am for opening pool hours, but no one was available to unlock the pool.