They didn’t put us where we reserved online which was ocean Villas, instead they put us is palm something which is two blocks away from the beach.
Communication with the front desk was terrible, unfriendly, breakfast was very terrible -it was all different type of breads. We were told check out was at 11am, we packed our stuff and went to the beach for a little bit, when we got back to get our stuff from the room and checkout around 10:45am, our door keycard was already disconnected. Every time I go to the front desk to get something, someone is complaining about some body at the front desk. Specially a couple female employees were very unprofessional specially one older lady. I hope you take this serious and need to be brought to someone higher level to evaluate. Thanks