When we arrived, the trash outside our door was all o er the place, with animal feces that we had to dodge so it did not come inside. So first impression was terrible. Once we were settled in, I reported the trash and mess, and it was resolved. Besides that poor, first impression, it went smoothly. The pool was also not as clean or pretty as the pictures. I would have probably given solid four stars if it was not for the mess we walked into.