I recently stayed at the W Hotel, and unfortunately, it was one of the worst experiences I've had in a hotel. From check-in to check-out, the service was severely lacking. I did not receive the room I reserved and paid for, which was incredibly disappointing.
To make matters worse, when I brought this to the attention of the manager, I was met with unprofessionalism that only added to my frustration. Instead of addressing my concerns with understanding and a willingness to help, I felt dismissed and undervalued as a guest.
Given my experience, I would not recommend staying at the W Hotel. I strongly suggest being cautious when booking your room here, as you may end up disappointed like I did. There are plenty of other hotels that offer much better service and value for your money.