We stayed in Waterscape room #A330 and paid for early check-in. When we arrived, we found that the code for the door did not work. We called and obtained a new code for the door. Upton entering the room we found the bathroom floor covered in water. There was a leak from the ceiling in the bathroom that dripped directly down onto the toilet seat. There was water damage all over the ceiling along with mold. We called and had maintenance come out and they "addressed" the issue by placing a bucket on the seat of the toilet and said they would not be able to fix until later in the week. It took multiple hours to get to this point, so we basically wasted our early check-in. In the end we were not able to use this bathroom for 3 days. Maintenance found that there was a leak above our unit that had been going on for a while. We also found that the dead bolt would not lock on the door and the microwave did not work correctly. Both were eventually fixed by the maintenance group. The property and maintenance managers were great helps through all of these issues. The biggest problem was the rental group, Southern Vacation Rentals. They refused to reimburse the early check-in fee and would not offer a reasonable discount for the leak/mold issues. They claimed we could have still used that bathroom, even though there was water (from an unknown source) dripping from the ceiling onto anyone using that restroom.
Tracy
8/10 还可以
Carolyn Turner
与家人出行
2023 年 10 月 17 日
满意:客房舒适度,清洁度
The shower floor felt slippery. As if it wasn't rinsed enough from cleaning supplies
Carolyn Turner
2023 年 10 月入住 3 晚
8/10 还可以
Thomas
2023 年 9 月 6 日
满意:住宿条件和设施,清洁度
Everything was great about this particular unit except for the kitchen utensils were not up to par. They only had one teaspoon! And the knives needed serious sharpening. Also the dishwasher was not mounted to the cabinets. Other then that, we had a great time!
Thomas
2023 年 8 月入住 5 晚
10/10 超赞
Lucas
2023 年 8 月 15 日
满意:住宿条件和设施,清洁度
would highly recommend for families!
Lucas
2023 年 8 月入住 4 晚
10/10 超赞
Christopher
2023 年 8 月 15 日
Christopher
2023 年 8 月入住 3 晚
4/10 很差
Fady
与家人出行
2023 年 7 月 30 日
不满意:清洁度、服务设施、住宿条件和设施
Property company literally doesn’t care about you. Fire alarm would not stop going off and kept getting runaround. Also, don’t ever for a second think you’re getting in earlier even if you’re told you will.
Fady
2023 年 7 月入住 4 晚
10/10 超赞
Mary
与家人及幼儿出行
2023 年 6 月 29 日
满意:清洁度、服务设施、住宿条件和设施
Love it! Will be back !
Mary
2023 年 6 月入住 2 晚
10/10 超赞
Kingsley
2023 年 6 月 11 日
满意:清洁度、服务设施、住宿条件和设施
Checking in along with communication with property management was awesome. Everyone was just there to have fun. They respected each other, very helpful. Would definitely come again