The floors were uneven. You could tell there were dips and rises as you walked across the floor. If you are going to install laminate, you first repair the sub-floor. Both faucets were loose, which if not looked after, would lead to serious problems later on. The cable TV reception was horrible, very grainy and shaky. What is the point of having good flat screen TV's in the rooms and no HD channels? Expedia has photos of a breakfast, but your front desk clerk says you don't do breakfast? Oh, and the pillows were very worn out, and should be replaced. Not again anytime soon.