Staff were extremely unhelpful. Refused multiple methods of payment for a deposit despite my room already being payed for. Refused to allow me to check in when I expressed anger at the situation. Refused to give any type of refund. Turned me away at 7 months pregnant with my toddler at 7 o’clock at night.
The manager refused to come out and speak with me. He ran and hid when he realized I had an issue and the receptionists started telling me he was unavailable despite Expedia speaking to him on the phone.
The funniest part is when I went to the next hotel Tru by Hilton in Thornburg, they had no issue taking my deposit. No issue getting me checked in.
Ronnie
2025 年 5 月入住 1 晚
8/10
Service is very good and fast! Just the rooms need a little bit of fixing, cause doors are hard to open, and bathroom doors had two little holes that anyone can see you through!😅 but everything elese is good
Elisa
2025 年 5 月入住 2 晚
10/10
Nice staff, clean room, comfortable bed, breakfast included... That's exactly what I was looking for. Thank you!
Tara
2025 年 5 月入住 1 晚
4/10
Why is consistent Wi-Fi availability a premium here? Don't get me wrong, the staff were polite, but not being able to provide a receipt for incidentals consumed is unacceptable. There are too many other options to return in the future.
DAVID
2025 年 5 月入住 1 晚
8/10
Located within a suburban shopping complex the hotel afforded several restaurant options. The beds were comfortable and suite rooms large. Wood work showed a bit of wear. 2 TVs were fine. Hvac was a bit noisy.
Scott
2025 年 5 月入住 1 晚
6/10
The AC unit in the room was not working properly. It was very hot and we couldn't sleep. We requested another accommodation but it was not possible.
Tayra
2025 年 5 月入住 1 晚
10/10
Great place to stay for travellers and those that want just a weekend escape
Kenneth
2025 年 5 月入住 1 晚
10/10
Nice and clean. I would return. Very Satisfied.
Leon
2025 年 5 月入住 1 晚
10/10
Exceeded expectations
Jolyn
2025 年 5 月入住 1 晚
8/10
Very nice interior, comfortable rooms. Good breakfast. Eggs meh
Melissa
2025 年 4 月入住 1 晚
10/10
Susan
2025 年 4 月入住 2 晚
10/10
Everything was fine
kathy
2025 年 4 月入住 1 晚
8/10
Mattress had blood on it
Kathryn
2025 年 4 月入住 2 晚
10/10
Kristin
2025 年 2 月入住 2 晚
2/10
Everything had stains... sheets, blankets, even the curtains. The night shift receptionist was lovely, but the morning crew left much to be desired. The person running the breakfast area looked like a patron until he got up from eating and went behind the scenes. There was uncooked bacon attached to the lod... we did not eat there unless it was a packaged item like a yogurt.
Rachel
2025 年 4 月入住 1 晚
10/10
Stella
2025 年 4 月入住 1 晚
10/10
Jenifer
2025 年 4 月入住 1 晚
10/10
Tom
2025 年 4 月入住 1 晚
10/10
Cliff
2025 年 4 月入住 1 晚
8/10
Friendly staff, Clean room
Sukhwinder
2025 年 4 月入住 1 晚
10/10
Love the hotel
Constance
2025 年 4 月入住 2 晚
2/10
0
Mohammed
2025 年 4 月入住 2 晚
8/10
Everything was good except the bed pillows were not bed pillows, they were more like throw pillows for a sofa, you really need a bed pillow to get a good night sleep.
Wallace (Ben)
2025 年 4 月入住 1 晚
4/10
The first room they placed is in was DIRTY. There ever public hair in the bathroom sink. There wasn’t any water pressure either in the bathroom. It was gross. The second room was better but still lacking.