Terrible experience. The hotel looks VERY nice from the outside, in fact you can see how nice it appears from route 95 south. However, it was a disaster upon entering. There is no lobby. The reception area is through a back door & check-in is at a window like a coat check-in.They did not have our room because the employee said we were not assigned a "room number". He saw our reservation on his computer with details of our room type, etc. We also showed him our phone with reservation & itinerary #s. Room choice matched his.
Still said no "room number" assigned to us so best he said he could do was CANCEL our current reservation & give us a new & different type of room, which was going to cost more than our reservation made days ago. Never heard of such a thing. Not sure what kind of operation they are running there.
*In all fairness, the employee, Rondell O. was very nice, assuming he was just following orders.
Some of the guests also looked a little on the shady side.Was shown a room; very old looking inside, unlike the outside appearance.
We did not stay there due to the circumstances. Finding another hotel on a Saturday night was not what we envisioned, as we book through Expedia all the time & love their service. *Expedia was very helpful & accommodating when I spoke to them regarding the situation.