2/10 糟糕
Jeanine
与家人出行
2025 年 5 月 12 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is more like a motel with resort in the name. At one point years ago I am sure this property was beautiful. Upon arrival our room was not ready until after 4. Normally I understand that because check in is at 4. The place was a ghost town. It was us and another guest that was there the entire 3 nights. Why not be prepared and have the room la ready. Our room, the AC didn’t work properly, the sliding door did not close properly and was never on the track, our view was of a pile of trash. We reserved a queen and it was a full. They said they had no 2 bed room available. Large property with no guests-I am sure they had something. The housekeeper came and took our towels said she would be back with clean ones, came back and had to go find someone to get us towels. Hottub water was so low, the water was past the jets. Beach chairs were broken, garbage on the beach-like lots of broken glass. The house keeper came into our room the next day, used the toilet (lid was up we had no guys on the trip) and didn’t do anything else. The front door didn’t fully lock. When I talked to staff their attitude was what do you want me to do. I went on vacation to relax not track down towers, maintenance and have to pay to go use a normal resort’s accommodations. This was an experience trip. I am disappointed and will not return. I have staff and service a few extra stars based on the bartender at the outside bar super sweet and friendly and gave us great recommendations.
Jeanine
2025 年 5 月入住 3 晚