DO NOT GO HERE
Spend a little extra money and actually enjoy your vacation.
The issues....
The island experiences rolling blackouts during the summer meaning, randomly for hours your room will not have AC. When I tried to talk to the front desk about this the manager, Alejandra Ramirez, laughed at me multiple times.
The food is horrid. It's nearly impossible to get a reservation at any of the restaurants and you're forced to eat at the fly infested buffet that does not have any air conditioning. The food at the buffet looks like dog food. I survived off potato chips and bread. The breakfast buffet is not ready when it opens. Bacon and sausage usually doesn't get rolled out until about 9am. Frozen drinks aren't ready until mid-afternoon.
The service is absolutely awful. If you ask employees for something they give you a nasty look. We were told, 'theres no ketchup, it's on the truck for today'. I was also told by someone they had no hot sauce, when I asked somebody else they went and got it for me.
This is the only resort I've been to where you do not get bottles of water. The front desk gave my pregnant wife a hard time about asking for a water bottle, even though the water in the bathroom is not drinkable.
The rooms are old and dirty. Things around the resort are broken and just caution taped off, including the pool stairs and half of the 8 or so umbrellas at the pool.
Bottom line, go somewhere else and enjoy your vacation.
