When we got there, the man working the reception desk asked for my credit card stating that he thinks they need a card for incidentals. He then gave us a smoking room when I had requested non-smoking. After five minutes or so, we got another room. The next morning, I had found that the hotel had also charged my card for the night in addition to my charge from Hotels.com. I was told that I had to call when the manager was on duty. When I called, the assistant manager Melissa was extremely sweet and apologetic about it and said that the guy would receive additional training. My account was credited a few days later. The hotel was good, but I wish the error would have been settled quicker.
Andrew
8/10 还可以
真实旅客
2016 年 4 月 8 日
满意:清洁度、住宿条件和设施、客房舒适度
Ok hotel
It took a while to get someone to check me in and the lady didn't seem like she did it very often because it took her multiple times to get my information in the computer even though I already prepaid everything. The hot tub really wasn't that hot. The room I was in, the bathroom was a little small and had a shower only instead of a shower w a tub. The wireless internet didn't take long before I got kicked off and had to sign back in again. Other than that, it was a pretty decent hotel.
真实旅客
6/10 一般
真实旅客
2016 年 4 月 5 日
满 意:员工和服务
It wasn't a bad experience. But, it was no Hilton or Holiday Inn. The bathroom had a sliding door, the pillows looked unappealing. It worked for 1 night, but they need some updates for sure. My daughter thought the pool looked like "jello" when we first walked in. The hot tub was not hot, rather luke warm. All in all, it was do-able!