The reception staff, both evening and morning, most cordial and professional. Housekeeping and kitchen staff were rude and even angry. My room was 151 and across from my room was an unlocked unsightly storage room, a number of things are very much in need of repair. My black out drapes had big holes were plastic had peeled away and sun shined through, vent missing from above shower exposing a large open black space, poor paint job where painter was clearly unskilled, carpet unraveling. Wall Heater was unable to heat the room adequately. Breakfast advertised until 10 am. At 9:50 it was already shut down. While the furniture was okay the room and building were inside need of repairs and upkeep. I expected far more for the price I paid. The sight outside my window and door were both unsightly and scary.